Collection Representative

🕒 5 days ago

🐊 Florida, Kansas, +6 more states – Remote

🐊 Florida – Remote 🌪️ Kansas – Remote 🌲 North Carolina – Remote 🌪️ Oklahoma – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote 🧀 Wisconsin – Remote

💵 $17 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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RevCycle, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🏥 Healthcare

💼 Consulting

💳 Fintech

Healthcare • Consulting • Fintech

RevCycle, Inc. is a healthcare services company specializing in revenue cycle management. They provide comprehensive solutions for healthcare collections and offer consulting and training services to enhance the efficiency of healthcare billing processes. With a focus on boosting revenue recoveries and improving patient satisfaction, RevCycle partners with healthcare organizations to streamline their financial operations and integrate seamlessly with various RCM platforms.

📋 Description

• Handle high-volume outbound and inbound calls with professionalism and confidence • Negotiate payment arrangements that meet consumer needs and company goals • Meet and exceed quality, compliance, and collections performance metrics • Maintain accurate account notes and documentation in real time • Build trust through active listening, empathy, and strong communication • Contact consumers regarding past-due medical balances and negotiate payment terms and methods within guidelines • Overcome common and challenging objections • Suggest money sources for debt payment • Use scripts and verbatims while navigating collection guidelines • Follow FDCPA, state, and other legal compliance requirements • Learn and proficiently operate collection systems and programs • Complete company collector training and onboarding activities

🎯 Requirements

• Must be a resident of Wisconsin, Kansas, Georgia, Oklahoma, Florida, Arkansas, Tennessee, Texas, South Carolina, or North Carolina • Full-time daytime availability with reliable adherence to a structured schedule • Private home office for exclusive use, with undistracted focus • Clear verbal and written communication, proper grammar, and telephone etiquette • Ability to navigate multiple computer applications and databases • Ability to multitask while using the phone and multiple computer systems simultaneously • Ability to overcome objections and negotiate successful payments • Reliable, responsible, punctual, and productive use of time • Professional judgment • Ability to maintain confidentiality of sensitive personal information and PHI • Ability to perform basic math calculations using addition, subtraction, multiplication, division, and percentages • Self-motivation and commitment to career success • Willingness and ability to obtain company-paid Professional Collections Specialist (PCS) certification within one year of hire • High School Diploma or equivalent (GED) required • Ability to successfully complete the company collector training program • Successful initial, ongoing, and annual identity, criminal, and background checks

🏖️ Benefits

• Uncapped earnings • Performance-based bonus/commission opportunity • $20/hour during virtual training • Paid medical insurance with personalized plan selection assistance • Company provided Short-Term Disability and basic Life Insurance • Optional Dental, Vision, Long-Term Disability, and additional Life Insurance • Generous PTO: 3 weeks accrued annually, increasing with tenure, plus holidays and make-up time • 401(k) with the option to deposit annual discretionary bonus if awarded • Company-provided equipment • Access Perks employee discount program covering retail, travel, food, and entertainment • Professional development through company-paid Professional Collections Specialist (PCS) certification • Career growth from within