Customer Service Representative

Job not on LinkedIn

🔥 0 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $17 - $19 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Revelations

WebsiteLinkedInAll Job Openings

1 - 1 employees

Revelations is a company name for which no descriptive information is present in the supplied text. The provided content is LinkedIn website and cookie-policy UI text and does not describe Revelations' business, products, or services. Based solely on the provided material, I cannot determine what Revelations does, its sector, or markets served. Additional company-specific information (website, LinkedIn profile text, product descriptions, or industry keywords) is needed to produce an accurate description and industry tags.

📋 Description

• Provide outstanding customer service related to Veteran care through the Community Care Network (CCN) in a fast-paced contact center • Respond to inbound calls and chat messages regarding authorizations for medical and behavioral health care, provider status and availability, claims payment and status • Assess caller requests, answer caller inquiries, process requests, and follow first-call-resolution or escalation protocols • Make outbound calls to schedule appointments based on Veteran or VA request • Resolve administrative eligibility discrepancies through account research and review • Manage multiple task lists according to directed timelines • Meet call volume, chat volume, schedule adherence, quality, Veteran appointment, and other production standards • Initiate and receive phone calls, chat messages, and emails from VA medical center staff and providers to answer claims, eligibility, benefit, and program questions • Facilitate Veteran appointment scheduling through outbound provider solicitation in select markets • Record preferences and track Veteran questions in TriWest CRM systems, Portal, and VA HSRM systems • Resolve VA and provider inquiries with a focus on first-call resolution • Protect patient health information and comply with HIPAA regulations • Document all communications involving Veteran and provider contacts • Use critical thinking and established processes to assure quality program compliance • Participate in cross training, employee development, and flexible assignments to meet business needs

🎯 Requirements

• High School diploma or GED • One year of experience in a customer service role with performance metrics • Experience using Microsoft Office products and the Internet • Ability to cover any work shift • Ability to work overtime, if needed • Proficient data entry skills • Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications • Ability to meet daily call and chat requirements • Regular and consistent attendance