Customer Service, Call Center

🔥 16 hours ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GTE Financial

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1935

🛡️ Insurance

🏦 Banking

💳 Fintech

Insurance • Banking • Fintech

GTE Financial is a credit union founded in 1935, focused on providing comprehensive financial services to its members. Offering products such as checking and savings accounts, loans for vehicles and homes, insurance services, and investment advice, GTE Financial is committed to helping individuals and businesses achieve their financial goals with personalized service. With a strong emphasis on community involvement and member education, GTE emphasizes a member-centric approach to banking and financial management.

📋 Description

• Manage inbound calls and/or virtual teller sessions • Resolve fundamental member inquiries about checking and savings accounts, transaction research, and balance inquiries • Refer quality loan referrals based on member needs • Gather information, analyze facts, and educate members on appropriate products and services • Deliver one-point resolution and a positive member experience • Present information in one-on-one and small-group situations • Use virtual banking technology and quickly learn and access products • Adhere to Member Care and credit union procedures and policies • Learn additional tasks to advance to Member Experience Advocate II • Achieve individual, team, and organizational goals • Communicate consistently with the leadership team • Participate in team, organizational, and community initiatives • Complete required training on time • Maintain current knowledge of applicable compliance rules and regulations • Work Monday–Sunday during department hours of 7:00 am to 8:00 pm

🎯 Requirements

• High school diploma or equivalent from an accredited institution • Some college preferred • Minimum 1–3 years' experience or combination of education and experience • Previous customer service, banking, and/or call center experience required • Working knowledge of Word, Excel, and Explorer • 10-key skills • Functional knowledge of the Bank Secrecy Act, U.S. Patriot Act, Office of Foreign Assets Control, Anti-Money Laundering, Right to Financial Privacy Act, and Bank Bribery Act • Ability to work full-time hours, with additional hours as necessary • Quiet workplace for remote work • Power and high-speed internet over 100MB minimum • Video capability, with 1.5 Mbps up and down recommended • Candidates must meet technical requirements before the first day of training • Bilingual English/Spanish preferred

🏖️ Benefits

• Employee growth and development opportunities • Required training and knowledgebase learning opportunities • Remote work arrangement • High-speed internet and video capability requirements for remote work • Equal Opportunity Employer