Planning Specialist, Customer Experience

Job not on LinkedIn

🔥 0 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TerminixSIS India

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1927

🏥 Healthcare

🍽️ Food & Beverage

📦 Logistics

Healthcare • Food & Beverage • Logistics

TerminixSIS India is a leading pest management company operating in India. Part of the SIS Group, it offers a wide range of innovative pest control solutions, including termite treatment and extensive pest management for various industries such as food processing, healthcare, hospitality, and more. With a legacy of over 90 years in the pest control domain, TerminixSIS is known for its environmentally friendly and government-approved pest management practices. They provide tailored solutions to meet specific customer needs across over 250 cities, ensuring compliant and effective pest eradication, supported by trained professionals and a robust infrastructure capable of executing over 100,000 services monthly. TerminixSIS is a member of the Indian Green Building Council and adheres to several audit standards like FSSAI, HACCP, and ISO.

📋 Description

• Use route analysis software and work-order data to create effective daily and weekly tactical route plans • Adjust territory plans for assigned branch locations • Analyze plans, resource availability, and territory data • Maintain geographic codes, addresses, and customer information • Report daily metrics to the Service Planning Supervisor and Branch Managers/Technicians • Communicate routes within assigned territories to service personnel • Summarize and review plans daily with the Service Planning Supervisor • Create daily summary reports and provide them to the supervisor • Collaborate with planning and scheduling leaders, branch managers, service managers, technicians, contact-center colleagues, North America managers, and key customers • Perform other duties as assigned

🎯 Requirements

• High school diploma or GED, or equivalent combination of education and/or experience in the service industry • 1–2 years of related experience as a dispatcher and/or customer service agent • Advanced knowledge of routing and scheduling software systems • Advanced knowledge of branch service department resources, territory structure, recurring-service planning, and schedule availability for unplanned demand • Verbal and written communication skills, including public speaking • Analytical skills and attention to detail • Advanced skills with Microsoft Office applications: Word, Excel, Outlook, and PowerPoint • Ability to read, analyze, and interpret business documents, maintenance instructions, procedural manuals, and government regulations • Ability to manage multiple, repetitive tasks • Basic understanding of texting software or other software needed for the role • Ability to effectively interact with coworkers and the public • Basic knowledge of company operating systems • Ability to influence internal and external stakeholders • Ability to work under pressure while maintaining sound judgment and attention to detail • Ability to lift, carry, push, pull, or reposition up to 10 pounds occasionally • Ability to sit for long periods while using computers, phones, and other office equipment • Close visual acuity for detail-oriented data preparation, analysis, computer-screen viewing, and reading • Must be able to work inside building environments • Must agree to receive initial application-related text messages, with the option to change preferences or opt out after the initial message

🏖️ Benefits

• Benefits start Day 1 for full-time colleagues • Professional and personal growth opportunities • Multiple avenues to grow your career • Training and development programs • Tuition reimbursement benefits for full-time colleagues • Medical, dental, vision, disability, and life insurance • 401(k) retirement plan with company-matching contributions • Vacation days and sick days • Company-paid holidays and floating holidays • Health, safety, and flexibility-focused workplace • Performance incentives may be offered • Promotion-from-within opportunities