Associate Customer Care Representative

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $16 - $25 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Assurant

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

💼 Consulting

📦 Logistics

💸 Finance

💰 Post-IPO Debt on 2023-02

Consulting • Logistics • Finance

Assurant is a global company specializing in providing consumer-centric support and protection services. With a presence in over 21 countries across regions like North America, Europe, Latin America, and Asia-Pacific, Assurant helps over 300 million consumers through services like technology protection, claims resolution, and financial services. The company emphasizes innovation, remote work opportunities, and global collaboration, with teams skilled in technology, claims, customer service, and finance. Assurant offers a competitive benefits package and is committed to equal employment opportunities and work-life balance.

📋 Description

• Provide frontline direct contact with customers through inbound telephone calls • Respond promptly to customer inquiries via phone • Resolve product or service problems by clarifying complaints, determining causes, and offering appropriate solutions • Handle complex and/or escalated calls requiring broader product knowledge under a high level of supervision • Ensure accuracy, professionalism, and compliance in customer interactions • Maintain availability, productive time, schedule adherence, and minimized idle time • Meet or exceed quality, productivity, occupancy, and output performance benchmarks • Follow up with customers to ensure resolution and satisfaction • Maintain records of customer interactions, transactions, comments, and complaints • Communicate and coordinate with internal departments • Stay current on product knowledge and company policies

🎯 Requirements

• 0-1 years of customer service work experience • Experience working with multiple applications in Microsoft Office Suite (Outlook, Word) • High School diploma or equivalent • Must be available to work as late as 12 am EST • Knowledge of customer service principles and processes • Ability to navigate computer systems and applications, including Outlook and document tools • Proper use of systems, equipment, and work tools, including My Workspace, screen scrape, pausing payment, and Jabber • English language skills; Spanish may be needed for some customer support, with translator line available for other languages • Active listening skills • Ability to write clear emails and communicate through written, verbal, and chat channels • Comfortable using Microsoft Office tools, basic keyboarding, multiple applications, and multiple monitors • Ability to learn and use CRM tools • Basic troubleshooting and equipment setup skills • Ability to create accurate documentation • Ability to multitask while listening, typing, and speaking with customers • Ability to meet KPIs and manage time efficiently