Customer Support Specialist

🔥 9 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Myant

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

Healthcare

Myant is on a mission to empower humanity through Textile Computing™, integrating sensors and actuators into everyday textiles to create smart fabrics that can sense and react to the human body. This technology enables a continuous interface with the human operating system, enhancing capabilities in health management and fostering better connections with oneself and others. MyantHealth, the healthcare division of Myant, focuses on equitable and accessible healthcare through a connected care platform aimed at improving cardiovascular health.

📋 Description

• Handle inbound calls and emails from customers • Resolve customer complaints, queries, and issues promptly through dedicated channels • Track and maintain customer interactions, transactions, comments, and complaints • Escalate customer issues when required • Work in cross-functional teams to provide feedback and improve customer experience • Deliver a remarkable customer experience through a positive, solution-oriented approach • Achieve customer experience KPIs, including SLAs and CSAT

🎯 Requirements

• At least 3 years of experience as a Customer Experience Specialist • Experience using help desk solutions such as Zendesk • Responsible and reliable candidate with strong organizational and time-management skills and a sense of initiative • Excellent oral and written communication skills in English • Demonstrates experience with CRM systems • Goal-oriented team player who works well independently and in team environments to solve problems • Excellent attitude towards clients, customers, and most importantly peers • Windows 10 or macOS 11 and above • Intel i5 (10th Gen or above) or equivalent AMD processor • Minimum 8 GB RAM • Webcam and microphone in good working condition • Wired broadband connection with a minimum speed of 250 Mbps download / 10 Mbps upload • Secondary internet source must be available at all times • Public Wi-Fi and mobile hotspots are not acceptable as the primary connection

🏖️ Benefits

• Employee stock options • Paid Sick Days and Floating Days • Group Health Insurance Plan • RRSP matching Plan • Corporate Events • Exposure working in one of the most innovative and forward-thinking tech companies • Competitive salary and comprehensive benefits • Opportunities for professional growth in a mission-driven company poised for global expansion