Customer Care Representative

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $46.2k - $69.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Hartford

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1810

🛡️ Insurance

💸 Finance

👥 B2C

Insurance • Finance • B2C

The Hartford is a well-established insurance company offering a variety of products including auto, home, and business insurance. With over 200 years of experience, it caters to both individuals and small to midsize businesses, providing tailored insurance solutions and employee benefits. The company is particularly known for its AARP-endorsed auto and home insurance programs, which offer exclusive benefits and discounts for members.

📋 Description

• Provide support and an effortless experience to policyholders • Handle customer questions, policy changes, and billing needs • Take ownership of each caller’s needs and build value for The Hartford brand • Provide exceptional customer service in every policyholder interaction • Handle inbound calls related to home, auto policies, and billing • Initiate claims according to claims best practices and assist with existing claim inquiries • Explain the claims process and initiate damage appraisals • Organize car rentals where appropriate • Promote digital self-service capabilities • Utilize multiple computer applications accurately

🎯 Requirements

• A demonstrated background in customer service, insurance, retail, restaurant, or a related field • Excellent verbal and written communication skills with strong ability to empathize with customers • Ability to work in a fast-paced complex environment while multitasking • Strong attention to detail • Experience working in a Windows-based computer environment • Ability to work in a collaborative environment • Problem solving and critical thinking skills • Bilingual Spanish/English is a plus • High School Diploma or equivalent required • Ability to commit to the training and work schedule • Dedicated workspace free from distractions during work and training hours • High speed broadband internet service and required internet speeds for remote work

🏖️ Benefits

• Medical, Dental, Life and Disability Insurance - EFFECTIVE ON DAY ONE! • 25 days paid time off in your first full year • Tuition reimbursement • Paid volunteer opportunities • Employee recognition • Wellness program • High speed broadband internet service required for remote work • Internet provider supplied modem/router/gateway hardwired to the Hartford issued computer with an ethernet cable • Minimum upload/download speeds of 10Mbps/100Mbps