Customer Experience Specialist

Job not on LinkedIn

🔥 30 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $18 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Allied Roofing Partners

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🏗️ Construction

🤝 B2B

Construction • B2B

Allied Roofing Partners is a national residential roofing group that builds and supports a network of market-leading roofing contractors across the United States. The company provides flexible capital, strategic and operational support, shared resources, and a partner network while preserving operational autonomy and the local brands and legacies of its partner companies. Allied focuses on long-term partnerships to drive growth, operational excellence, and value creation for employees, customers, and communities.

📋 Description

• Call back homeowners who reached out but haven't booked and get them scheduled • Work the recovery list of missed calls and unworked web leads • Re-engage past quotes, older estimates, and past customers when time allows • Answer inbound calls from homeowners requesting to book an inspection or estimate • Assist existing customers with job-related or basic questions • Respond to new website and social media leads within minutes • Log every interaction in the CRM • Transfer billing questions to the finance team • Follow calling cadence, scripts, and playbooks while adapting with good judgment • Meet daily and weekly targets for response speed, contact rate, and appointments booked • Provide a professional, friendly, and helpful customer experience • Learn Capstone's scripts and systems, shadow live calls, and progressively handle inbound, recovery, and re-engagement work

🎯 Requirements

• Phone-based customer service, appointment setting, inside sales, or call-center experience, including experience working with scripts or playbooks • Clear, confident, and friendly phone presence • Persistent without being pushy • Empathy, patience, and quick thinking with the ability to respond thoughtfully rather than react • Strong comfort with technology and the ability to learn and move between a CRM, dialer or softphone, and other tools as they evolve • Self-discipline and the ability to work productively from home • Quiet, professional home workspace with reliable high-speed internet • Coachable and goal-driven mindset • Authorization to work in the United States • Experience in roofing, home services, or another trades or contractor business is nice to have • Bilingual with conversational Spanish is nice to have • Previous lead-recovery calling experience is nice to have

🏖️ Benefits

• Medical insurance and company sponsored life insurance • Dental insurance • Vision insurance • 401(k) • Paid time off • Paid holidays • Equipment and software provided • Overtime available