Customer Service Manager

Job not on LinkedIn

🔥 34 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $32 / hour

⏰ Full Time

🟠 Senior

🔴 Lead

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Honey Birdette

WebsiteLinkedInAll Job Openings

201 - 500 employees

🛒 Retail

👥 B2C

👗 Fashion

Retail • B2C • Fashion

Honey Birdette is a luxury lingerie and lifestyle brand owned by the PLBY Group, known for its bold and innovative offerings. Since opening its first boutique in 2006 in Australia, Honey Birdette has expanded to 61 boutiques globally, including locations in the UK and the USA. The brand has established a reputation for high-end lingerie and premium bedroom accessories, garnering a devoted customer base and significant media attention for its glamorous and slightly provocative approach to fashion and lifestyle.

📋 Description

• Create and publish monthly team rosters ensuring full regional coverage • Approve team timesheets and monitor adherence to scheduled hours • Conduct regular one-on-one coaching sessions with actionable development plans • Handle escalated tickets and identify training opportunities • Deliver weekly regional performance reports and ad hoc e-commerce analysis • Lead daily briefings on objectives, updates, and customer priorities • Champion the customer perspective in decisions and service delivery • Proactively resolve customer issues and ensure follow-through on commitments • Manage live chats, calls, social media, and email inquiries to maintain 24/7 support coverage • Coordinate Click & Collect, unfulfilled orders, VIP invoicing, and gift card issues • Oversee manual order processing, fraud checks, and system error corrections • File courier claims and manage replacements • Liaise with warehouse and opening office teams • Participate in ongoing training, monitor internal channels, suggest improvements, and perform additional duties as assigned

🎯 Requirements

• Previous experience in customer service and omni-channel management • Proven ability to manage multiple communication channels in a timely and responsive manner • Experience working in a fast-paced environment and achieving set KPIs • Experience working across multiple systems simultaneously • Ability to understand and utilize company policies and processes • Ability to de-escalate situations and turn potential negative experiences into positive ones • Ability to work calmly under pressure and meet deadlines • Ability to work autonomously and within a team environment • Availability for a flexible schedule, including closing shifts, weekends, and holidays • Must have unrestricted access to work in the U.S. • Must be at least eighteen (18) years of age • Able to lift and carry up to 25 lbs.; perform frequent standing, walking, repetitive finger, hand and wrist motions, bending, stooping, reaching, squatting, kneeling, pushing, pulling, climbing ladders, and work with cleaning chemicals • Able to stand and walk for up to 8 hours per shift • Ability to use mobile devices and computers • Ability to read instructions, reports, and computer/register screens and key information into the computer daily

🏖️ Benefits

• Competitive wages • Generous retail sales incentive programs • Career progression and training opportunities • Employee assistance program for mental health and counseling services • 401k with company matching discount • Generous product discount