Logistics Support Agent

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $22 - $24 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DirectMeds

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2023

🏥 Healthcare

👥 B2C

Healthcare • B2C

DirectMeds is an Australian telehealth platform that connects patients with AHPRA-registered doctors for confidential, doctor-led consultations and prescription treatments delivered discreetly to the patient’s door. The service emphasizes fast, private care (a free 2-minute assessment and short phone consult), and currently focuses on erectile dysfunction with skin, hair loss, and weight-management treatments launching soon. All prescriptions are TGA-approved and dispensed by licensed Australian pharmacies; consultations are held outside Medicare and the company highlights encrypted, private handling of medical records.

📋 Description

• Manage and monitor patient account workflows to ensure timely processing and fulfillment • Identify stalled accounts, processing delays, and workflow issues that may impact patient orders • Investigate and troubleshoot logistics and fulfillment-related concerns • Escalate unresolved or time-sensitive issues through appropriate internal channels • Collaborate with customer service, pharmacy operations, fulfillment, and other internal teams • Communicate directly with patients when additional information, clarification, or follow-up is needed • Maintain accurate documentation of account updates, escalations, and resolutions • Monitor outstanding issues and follow through to ensure appropriate resolution • Follow established logistics workflows, internal procedures, and escalation protocols • Identify recurring operational challenges and communicate trends or potential improvements to leadership • Prioritize urgent patient account concerns while managing multiple tasks in a high-volume environment • Complete standard training followed by two additional weeks of specialized Logistics team training if an external hire

🎯 Requirements

• Strong attention to detail and excellent organizational skills • Ability to manage multiple accounts, priorities, and follow-ups simultaneously • Strong investigative and problem-solving abilities • Clear written and verbal communication skills • Confidence handling patient-related concerns professionally and efficiently • Comfort navigating internal systems, administrative tools, and operational workflows • Ability to quickly learn and follow established processes • Strong time management skills and ability to work efficiently in a fast-paced environment • Proactive, solutions-oriented mindset • Reliability, accountability, and ability to work independently • Collaborative, team-oriented approach • Previous experience in logistics, fulfillment, operations, or patient support preferred • Familiarity with internal systems, administrative tools, and account management workflows preferred • Experience handling escalated situations or complex patient account issues preferred • Experience in a high-volume customer service or operational support environment preferred • Previous experience coordinating across multiple departments preferred • Cancel-save, customer retention, or account recovery experience preferred • Experience in pharmacy, healthcare, telehealth, or related operations preferred • Reliable personal laptop or desktop computer; Chromebooks not accepted • Quality headset suitable for patient and team communications • High-speed, reliable internet connection • Quiet, professional workspace suitable for confidential patient conversations

🏖️ Benefits

• Comprehensive benefits package (Health, Dental, and Vision) • Fully remote position • Paid time off and company holidays • Opportunities for career growth within a rapidly scaling company • Exposure to innovative therapies in wellness and longevity • Competitive compensation