Service & Support Specialist I, Bilingual

Job not on LinkedIn

🔥 14 hours ago

🗽 New York – Remote

🗽 New York – Remote

💵 $20 - $23 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 7%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

CooperCompanies

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

💰 Post-IPO Equity on 2021-12

Healthcare • Consulting • Food & Beverage

CooperCompanies is a global, consumer-centric medical device company that supports how people want to live at every stage of life. The company is dedicated to improving lives by listening closely to healthcare providers and patients to fulfill the needs of today while focusing on the opportunities of tomorrow through innovation and strategic investment. Their prominent divisions, CooperVision and CooperSurgical, are committed to addressing issues such as myopia in children and supporting families struggling with infertility. CooperCompanies actively engages in sustainable practices and seeks to elevate standards of care with a strong focus on social and environmental impact.

📋 Description

• Deliver timely, accurate, and professional customer support across multiple communication channels • Resolve customer inquiries and issues using a first-contact resolution approach whenever possible • Process orders and maintain accurate customer information within ERP and customer management systems • Provide support on products, pricing, promotions, account updates, and order status • Meet established productivity, quality, and customer experience goals • Collaborate with cross-functional teams to identify solutions and ensure customer needs are met • Maintain knowledge of products, services, policies, and procedures to effectively support customers • Demonstrate professionalism, accountability, teamwork, and a customer-first mindset • Support evolving business priorities by taking on additional responsibilities and projects as needed

🎯 Requirements

• High school diploma or equivalent • Minimum of 2 years of customer service experience; call center experience preferred • Strong verbal and written communication skills with active listening abilities • Bilingual in English and Spanish, with the ability to communicate effectively with customers in both languages, verbally and in writing • Excellent problem-solving, organizational, and multitasking skills • Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint • Ability to learn and navigate multiple software systems and technologies • Ability to thrive in a fast-paced, customer-focused environment • Must comply with company procedures, quality standards, and regulatory requirements • Must reside within 50 miles of the Victor, NY office • Flexibility to work additional hours as business needs require

🏖️ Benefits

• May include cost of living adjustments • May be eligible for other types of compensation and benefits • Hybrid or remote work environment aligned with company standards