Customer Care Specialist

🔥 12 hours ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Amcor

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded Amcor

🍽️ Food & Beverage

🏥 Healthcare

📦 Logistics

Food & Beverage • Healthcare • Logistics

Amcor is a global leader in developing and producing responsible packaging for food, beverage, pharmaceutical, medical, home and personal-care, and other products. With operations in approximately 40 countries and employing around 41,000 people, Amcor generates annual sales of about US$13. 6 billion. The company is committed to sustainability, focusing on a circular economy and producing innovative, recycle-ready packaging solutions. Amcor collaborates with partners like Berry and Power Roll to expand its capabilities and innovative portfolio in consumer and healthcare packaging solutions, as well as exploring solar photovoltaic applications.

📋 Description

• Receive, process, input, and monitor customer web-based, email, EDI, or faxed orders from receipt to invoicing • Respond to internal and external customer requests regarding order status, pricing, shipping status, PODs, and invoicing • Provide prompt attention and resolutions or alternative solutions to customer and commercial representative challenges • Identify account management and process improvement opportunities • Support customer needs through cross-functional channels and learn multiple product lines • Manage complex accounts for high-profile and demanding customers • Build and maintain strong customer partnerships • Lead projects and team initiatives • Train and mentor new team members • Implement internal process improvements to improve service levels • Perform special projects assigned by leadership • Develop and maintain reporting structures for pricing, inventory, shipping, delivery, and invoicing issues • Ensure proper flow of new projects, items, graphics, labeling, and changes while supporting legal, sales, and contractual obligations • Work with transportation, supply chain, and plant operations to meet service levels • Service and support key customer accounts

🎯 Requirements

• 3–5 years customer care or related experience • College degree preferred • Six Sigma Certification is a plus • Ability to communicate clearly and professionally, both verbally and in writing • Independent decision-making skills with demonstrated autonomy to make data driven decisions through sound analysis of facts and historical data • Detail oriented with strong organizational skills • High level communication, listening, analytical, and team building skills • Ability to maintain professionalism under stress • Ability to work from home with access to high-speed internet and cell phone service • Appropriate area within employee’s home for work purposes • Regular connectivity via phone, email and instant messaging during approved work hours • Ability to learn and execute proficiently in various customer-based software applications or online portals • Must be authorized to work in the United States

🏖️ Benefits

• Medical, dental and vision plans • Flexible time off, starting at 80 hours paid time per year for full-time salaried employees • Company-paid holidays starting at 9 days per year and may be slightly higher by location • Wellbeing program & Employee Assistance Program • Health Savings Account/Flexible Spending Account • Life insurance, AD&D, short-term & long-term disability, and voluntary accident disability benefits are available • Paid Parental Leave • Retirement Savings Plan with company match • Tuition Reimbursement (dependent upon approval) • Discretionary annual bonus program (initial eligibility dependent upon hire date) • Ability to work from home • Medical, dental and vision plans • Flexible time off, starting at 80 hours paid time per year for full-time salaried employees • Company-paid holidays starting at 8 days per year and may vary by location • Wellbeing program & Employee Assistance Program • Health Savings Account/Flexible Spending Account • Life insurance, AD&D, short-term & long-term disability, and voluntary benefits • Paid Parental Leave • Retirement Savings Plan with company match • Tuition Reimbursement (dependent upon approval) • Discretionary annual bonus program (initial eligibility dependent upon hire date)