Senior Materials Characterization Support Specialist

Job not on LinkedIn

🔥 12 hours ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

🏈 Alabama, Arizona, +41 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $82k - $105k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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PerkinElmer

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1938

🍽️ Food & Beverage

🏥 Healthcare

💼 Consulting

Food & Beverage • Healthcare • Consulting

PerkinElmer is a global leader in providing analytical and testing solutions for a wide range of industries, including pharmaceuticals, food safety, environmental analysis, and industrial testing. The company offers advanced equipment and consumables, including mass spectrometers, chromatography instruments, and spectroscopy systems. With over 85 years of experience, PerkinElmer is committed to innovation and dedicated to partnering with laboratories worldwide to enhance scientific discovery and ensure product quality and safety. Their services support industries like healthcare, food and beverage, environmental testing, and industrial applications, helping clients meet compliance and quality standards.

📋 Description

• Serve as a primary technical contact for customer, field engineer, and internal support inquiries via phone and email • Triage product information requests and complex hardware, software, consumables, methodology, service, and performance issues • Perform detailed remote diagnostics of electro/mechanical equipment and computer/software systems using user descriptions, symptoms, error messages, logs, and user-generated data • Drive issue resolution through remote fixes or well-prepared service events • Guide customers and colleagues through corrective actions to restore performance and uptime • Determine root causes, recommend corrective actions, identify required parts, and document action plans for field service • Provide quotations for billable services and escalate leads for other PerkinElmer products and services when applicable • Mentor colleagues and liaise with global technical services, training teams, and the North American service organization • Disseminate product updates, service notices, lessons learned, and best practices • Maintain accurate and timely service records and documentation for handoffs, trend analysis, and escalation • Participate in technical and soft-skills training and continuous improvement programs • Support cross-functional initiatives involving training, mentoring, SOP/documentation improvement, and data analysis • Maintain health, safety, security, environmental, and operational compliance

🎯 Requirements

• Bachelor’s degree or equivalent in Biology, Chemistry, Electronics, or related discipline • Expert-level experience with Materials Characterization Instrumentation on a repair level as a Subject Matter Expert (5+ years) • 5+ years' experience with at least two of FT-IR, UV-Vis, and TEA product technologies • 5+ years of experience in a support, service, or analytical laboratory environment as a product end user or service technician using Materials Characterization instrumentation • Ability to travel up to 25% for training in the USA and quarterly field ridealongs • Sound technical knowledge of supported Materials Characterization product lines, applications, and associated software platforms • Structured diagnostic reasoning, root-cause analysis, and complex technical problem-solving skills • Ability to safely execute technical work under written and verbal instructions and interpret technical bulletins and service manuals • Ability to adhere to universal precautions for potential electrical, chemical, radiologic, and biologic hazards • Proficiency with standard computing tools for documentation, analysis, and reporting • Ability to communicate complex technical information clearly • Preferred: 10 years of support, service, or analytical laboratory experience • Preferred: experience with all three product technologies: FT-IR, UV-Vis, and TEA • Preferred: company-provided PerkinElmer instrumentation and software certification or equivalent hands-on professional experience • Ability to remain stationary more than 25% of the time • Specific close-range, color, peripheral, depth-perception, and focus-adjustment vision abilities • Ability to lift or move items typically up to 25 pounds • Depending on assignment, ability to complete medical clearance, respiratory protection training, and fit testing

🏖️ Benefits

• Company-offered training and development programs • Virtual or live classroom training • Hands-on service location visits • Field engineer shadowing • Equal opportunity employer and commitment to a culturally diverse workforce