Customer Care Representative

🔥 13 hours ago

🏈 Alabama, Connecticut, +15 more states – Remote

🏈 Alabama – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🐎 Kentucky – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🎸 Mississippi – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AmeriLife

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1973

🏥 Healthcare

💼 Consulting

💸 Finance

💰 Secondary Market on 2022-06

Healthcare • Consulting • Finance

AmeriLife is a leading independent marketing organization and registered investment advisor in the United States. It provides comprehensive insurance and financial solutions to agents, advisors, and consumers, aiming to help people live longer, healthier lives. AmeriLife collaborates with numerous carriers, financial marketing organizations (FMOs), and industry experts to deliver health and financial solutions to millions of Americans annually. With a vast network of over 300,000 client-centered agents and advisors, AmeriLife offers advanced technology solutions and tools, like the Agent Xcelerator®, to enhance service quality and business growth. Their commitment to leadership is evident in their extensive distribution network and innovative partnership opportunities.

📋 Description

• Handle customer and internal inquiries primarily by phone while delivering a high level of customer service • Use internal systems, web-based software, CRM, telephony systems, and other resources to research information and resolve inquiries • Provide accurate and timely responses to applicants, policyholders, agents, and medical providers • Perform accurate data entry and maintain customer and business information • Apply product knowledge, company policies, procedures, and resources to address customer needs • Identify requests requiring additional assistance or escalation, route them appropriately, and complete follow-up • Maintain working knowledge of company policies, procedures, products, and processes • Manage challenging customer interactions, de-escalate concerns, and escalate when necessary • Maintain concise, factual, and objective documentation of customer interactions and actions taken • Protect confidential customer information and comply with HIPAA, PHI, and company requirements • Meet Customer Care quality standards and performance expectations • Contribute to a positive customer experience and collaborative team environment

🎯 Requirements

• High School Diploma or equivalent • Proficiency in using Computer Systems and software • 3-5 years of Customer service experience • Excellent verbal and written communication skills • Strong problem-solving and decision-making abilities • Ability to handle challenging situations with empathy and patience • Ability to multitask and work in a fast-paced environment • Strong attention to detail and commitment to accuracy • Strong active listening, critical-thinking, de-escalation, and conflict-resolution skills • Strong computer skills, including accurate data entry, business systems, Microsoft Office, and basic spreadsheet functions • Reliable, high-speed internet connection • Ability to securely access company systems from a remote work environment • Confidential, quiet, secure, professional workspace free from distractions • Appropriate workstation setup • Successful completion of a required background check • Previous customer service experience is a plus • Call center experience preferred • Previous experience in insurance operations, customer service, or insurance agency/call center preferred

🏖️ Benefits

• PTO • Medical insurance • Dental insurance • Vision insurance • Retirement savings • Disability insurance • Life insurance • Company-provided computer, headset, required software, and systems • Remote work arrangement