Customer Solutions & Support Representative – Veterinary

Job not on LinkedIn

🔥 16 hours ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Maintain a personal work queue by prioritizing customer inquiries, cases, transactions, or service requests to meet service-level and quality targets • Resolve routine and selected non-routine customer issues using established policies, procedures, knowledge articles, and system workflows • Review customer, order, account, or case information to validate completeness, identify discrepancies, and correct or route issues • Communicate with customers and internal partners to obtain missing information, provide status updates, confirm next steps, and complete handoffs • Record case actions, outcomes, and required documentation in designated systems • Use standard reports, checklists, and data points to identify recurring errors or service gaps and implement minor process or template improvements • Escalate atypical, high-risk, or complex issues with a clear problem summary, actions taken, and recommended next steps

🎯 Requirements

• High School Diploma/GED or equivalent experience required • 2+ years of experience in customer service, customer support, contact center operations, help desk support, order or case management, or a related operational support field required • Certification in customer service, IT service management, contact center operations, or healthcare administration preferred • Shift: 8am-5pm MST

🏖️ Benefits

• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities