Customer Service Specialist

Job not on LinkedIn

🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $17 - $18 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Colorado Christian University - College of Adult & Graduate Studies

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1914

📚 Education

Education

Colorado Christian University - College of Adult & Graduate Studies is the flagship Christian university in the Rocky Mountain region, established in 1914. It is committed to providing Christ-centered higher education that transforms students to impact the world with grace and truth. The university offers over 200 academic programs, including undergraduate, graduate, and dual enrollment options. The College of Adult & Graduate Studies, also known as CCU Online, serves adult learners globally, emphasizing flexibility and accessibility with over 100 online degree program options. CCU is recognized for its academic excellence, spiritual growth initiatives, and community engagement, making it one of the fastest-growing universities in the United States.

📋 Description

• Maintain excellent student support for financial aid, payment arrangements, and student accounts • Resolve student financial issues and proactively assist students and parents in investigating payment options • Support inbound and outbound communication from students regarding questions and concerns • Troubleshoot account issues involving payments, student aid, and financial arrangements • Work with new and current students to ensure payment and aid are in place • Respond to inbound calls, emails, and walk-in visits • Initiate outbound communication to students regarding financial aid and student account concerns • Understand and communicate CCU policies and processes • Promote Christ-centered higher education and exemplify Christ while establishing relationships with students and parents • Perform other duties as assigned

🎯 Requirements

• Desire to develop client relationships and provide excellent customer service with internal and external constituencies • Ability to process multiple tasks and a wide variety of constituent issues • Proficiency in a computer environment • Ability to handle confidential information with integrity • Committed follower of Jesus Christ • Able to effectively communicate personal faith and apply biblical principles and convictions in the workplace • Strong sense of calling to the ministry of Colorado Christian University • Regular attendance and meaningful involvement in a Bible-believing evangelical local church • Knowledgeable about the Word of God and passionate about Christian education • Traditional evangelical Christian lifestyle compatible with CCU’s Statement of Faith and Strategic Priorities • Must reside and work legally in the U.S. • Ability to walk, stand, sit, reach with hands and arms, balance, stoop, speak with clarity, and have appropriate vision and hearing capabilities • Ability to occasionally lift and/or move up to 25 pounds • College degree is preferred

🏖️ Benefits

• Tuition waiver program • Excellent healthcare • Generous paid time off • Matching 403(b) retirement plan • Additional organizational paid benefits • Voluntary benefit offerings