Customer Service Representative

Job not on LinkedIn

🔥 55 minutes ago

🎰 Nevada, Pennsylvania – Remote

🎰 Nevada – Remote 🔔 Pennsylvania – Remote

💵 $0 - $24 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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rEvolution

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2001

📣 Marketing

⚽ Sports

🤝 B2B

Marketing • Sports • B2B

rEvolution is an independent, global sports marketing agency that turns fan passion into measurable business performance. The firm helps brands, leagues, teams, federations, and talent by converting sports, culture, and community engagement into revenue outcomes through data-backed strategy, integrated creative, sponsorship activation, and measurement. rEvolution positions itself as a fan-first, integrated partner that delivers measurable ROI from sports investments and lists clients such as Coca-Cola, Komatsu, Continental Tire, NBC, and Chipotle.

📋 Description

• Provide prompt, professional, and enthusiastic assistance to customers through multiple communication channels, including phone, email, text messaging, and live chat. • Ensure online availability to take customer calls throughout your entire shift, except for scheduled breaks and wrap time. • This is a high-volume contact center, and representatives can anticipate resolving more than 70-100 tickets per shift and should demonstrate the ability to handle increased volume during peak/busy periods. • Deliver the highest level of customer support to all customers in every contracted city we serve. • Representatives are responsible for assisting customers across 25 to 40 different bike share programs and brands nationwide. • Conduct thorough investigations of customer service issues, demonstrating a proactive approach to identify effective solutions. • Skillfully de-escalate and resolve challenging situations involving dissatisfied customers, ensuring their concerns are addressed in a professional and satisfactory manner. • Complete detailed, comprehensive, and clear ticket documentation for all customer interactions. • Inspire customers to become and remain passholders and create a lasting positive impression. • Monitor system and perform regular system maintenance, including but not limited to contacting customers with account issues and performing overdue bike audits. • Effectively use customer service software to complete clear and thorough documentation for all customer interactions. • Follow Standard Operating Procedures. • Escalate issues to management as appropriate, including but not limited to customer concerns and updates to policies and procedures. • Stay updated on new products and services from all bike share programs we support. • Other duties as assigned

🎯 Requirements

• Minimum two years of related experience • Bilingual English/Spanish proficiency preferred • Positive and upbeat attitude • Ability to problem solve and remain calm under pressure • Ability to prioritize and multi-task in a rapidly changing and fast-paced environment • Excellent written and verbal communication skills • Excellent organization skills and ability to meet deadlines • Strong computer/software skills • Self-starter • Interest in bike share a plus • Comfort riding a bike in the city is a plus • Must be able to work flexible hours, including nights, weekends, and holidays • Must be able to type, speak/hear on the phone, and use equipment including but not limited to headsets

🏖️ Benefits

• Competitive compensation package • Affordable medical, dental and vision insurance options • 401k with up to 4% employer match • Up to 3 weeks PTO & up to 7 days STO per year • 4-day workweek • Paid parental leave • Free bike share memberships