Field Service Engineer

🔥 0 minutes ago

🏛️ District of Columbia, Maryland, +1 more states – Remote

🏛️ District of Columbia – Remote 🦀 Maryland – Remote ⚔️ Virginia – Remote

💵 $65.5k - $88k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 1%

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Revvity

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Revvity is a science-based solutions company that leverages innovation across life sciences and diagnostics to improve lives everywhere. The company serves a diverse customer base, including academia, pharma/biotech, clinical laboratories, and healthcare professionals. Its extensive range of products and services includes genomic analysis, clinical diagnostics, cell and gene therapy, drug discovery, precision medicine, and advanced automation solutions. Revvity is committed to empowering scientists with cutting-edge tools and comprehensive solutions to enhance research and development, diagnostics, and clinical testing. With a focus on accelerating time to market while ensuring quality, Revvity is dedicated to revolutionizing next-generation breakthroughs in healthcare and life sciences.

📋 Description

• Provide technical customer service for MLD and RRD products, including troubleshooting, diagnostics, and resolution support • Support installation, qualification, preventive maintenance, and service activities in the field as needed • Translate customer issues into clear, actionable updates for internal teams to drive timely fixes and continuous improvement • Travel throughout the MD/DC area and the Philadelphia and greater PA/NJ territory, approximately 80% travel, with some overnight possibilities based on customer needs • Maintain accurate service documentation, follow defined processes, and help ensure a high-quality customer experience • Report to the Mid-Atlantic Team Leader and partner closely with internal teams

🎯 Requirements

• Bachelor's degree in Engineering, Life Sciences, Biomedical Sciences, or STEM Field • 3+ years of experience in technical customer service, field service engineering, technical support, or a customer-facing service role in a laboratory, life science, or regulated technology environment • Troubleshooting skills with the ability to work methodically from customer symptoms to root cause, using documented procedures and tools • Preferred: 3+ years experience supporting Applied Genomics or Life Science instruments and related systems, including service, validation support, or qualification activities • Preferred: Familiarity with service documentation, change tracking, and structured problem-solving approaches used in technical environments • Preferred: 3+ years experience coordinating with cross-functional internal teams to resolve complex issues

🏖️ Benefits

• Experience personalized career journeys with growth-oriented development opportunities • Purpose-driven work that makes a positive impact on society • Values-driven culture that fosters inclusivity and innovation • Medical, Dental, and Vision Insurance Options • Life and Disability Insurance • Paid Time-Off • Parental Benefits • Compassionate Care Leave • 401k with Company Match • Employee Stock Purchase Plan