Manager, Portfolio Health

🕒 June 1

🏢🏡 Chicago – Hybrid

💵 $83k - $93k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

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Rewards Network

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1984

💸 Finance

Marketing • Finance • Hospitality

Rewards Network is a leading marketing and financial services company that partners with restaurants to attract full-price guests through powerful loyalty programs. With over 40 years of experience, they help restaurants grow by enhancing customer engagement without relying on discounts or promotions. Their platform connects restaurants with over 25 million dining members, incentivizing spending through rewards earned with various travel and retail partners. Rewards Network offers comprehensive marketing services, flexible funding options, and data-driven insights to improve restaurant operations. They are committed to the success of their restaurant clients, offering a pay-for-performance model and verified customer reviews to drive guest visits and customer satisfaction.

📋 Description

• Team Management: Lead a team of portfolio health specialists who focus on resolving business interruptions caused by broken processor connections, accounts receivables balances, and manual billing arrangements • Performance Monitoring: Track team performance metrics, identify areas for improvement, implement corrective actions and deliver performance reviews. • Process Oversight: Oversee daily Portfolio Health and Missing Tickets books of business, focusing on prioritizing team outreach based on business impact, and focusing on escalations, cross-functional collaboration, and accounts at risk of deletion • Escalations & Issue Resolution: Serve as the primary escalation point for complex Portfolio Health issues, escalated by team members or customers, prior to deletion and Recovery referral. • Workflow Coordination: Ensure efficient workflow and adherence to company policies and procedures within the team. • Training and Development: Train new team members, conduct ongoing training sessions, and support professional development. • Reporting: Prepare and review detailed reports on accounts receivable and processor interruption activities, including aging reports and collection forecasts. • Customer Interaction: Handle high-level customer interactions, including negotiations and dispute resolution, to maintain positive relationships. • Compliance: Ensure compliance with relevant financial regulations, accounting standards, and internal controls. • Process Improvement: Identify and recommend process improvements to enhance efficiency and effectiveness in Portfolio Health operations. • Cross Functional Collaboration: Work closely with our Strategic Account Managers, Client Success managers as well as Sales, Finance and Operations Leaders to drive the right outcomes for our business. • Manage a small book of business comprising our highest priority matter.

🎯 Requirements

• HS Diploma or Equivalency • 3-5 years of experience in a collections, client management, accounts receivable, or similar function required • College degree in business, finance, or related field a plus • 3+ year in a management position • Excellent interpersonal skills and great communication habits • Ability to negotiate in a fast-paced setting to get to a resolution • Strong leadership qualities and characteristics, demonstrated ability to train and coach others • Proven analytical and problem-solving skills • Agility in the workplace and ability to adopt and communicate process updates to stakeholders and team • Strong attention to detail, organizational skills, and an established track record of delivering results on time • Experience using SalesForce, AS400, Microsoft Office, and telephone systems • Ability and willingness to learn new skills and take on new tasks • Ownership mentality

🏖️ Benefits

• Comprehensive benefits package which includes: • Competitive Paid Time Off and company holidays • Generous dining reimbursement when you dine with our restaurant clients • 401(k) plan with a company match • Two medical plan options- Standard PPO or High Deductible Health Plan (HSA with company match for HDHP participants) • Partnership with Rx n Go, offering certain prescriptions for free • Dental plan options and a vision plan • Flexible Spending Accounts and a pre-tax commuter benefit program • Accident, Critical Illness, and Hospital Indemnity Insurance Plans • Short Term and Long Term disability • Company-paid life insurance and AD&D insurance, supplemental employee, spouse, and child life insurance • Employee Life Assistance Program • Hybrid working space in our state of the art office downtown located by the Metra and Ogilvie train stations