Implementation Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 17%

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Rezilient Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

Rezilient Health is a healthcare company offering a primary and multi-specialty care benefit designed to be both comprehensive and cost-effective for businesses and their employees. It provides integrated healthcare services through its CloudClinics, virtual care, and connected digital devices, allowing employees to access high-quality healthcare efficiently and affordably. The company emphasizes preventative care and sustainable health outcomes while reducing reliance on emergency and urgent care services, thereby lowering overall healthcare costs for businesses. Rezilient Health's innovative approach includes same-day in-clinic and virtual appointments, along with 24/7 messaging access to healthcare providers.

📋 Description

• Lead assigned customer and health system implementations from internal handoff through launch and transition to ongoing support • Build and maintain implementation plans, project timelines, risk logs, readiness criteria, and launch checklists • Create customer-specific milestone trackers, decision logs, dependency trackers, escalation paths, status updates, meeting agendas, action logs, and readiness reports • Coordinate launch activities across internal teams and customer stakeholders • Run implementation meetings, launch standups, and stakeholder updates; document decisions and drive accountability • Identify risks and blockers, escalate appropriately, and coordinate mitigation plans • Partner with Operations, Clinical Operations, Engineering, Customer Success, Sales, Product, and other teams • Manage handoffs from Sales into implementation and from implementation into ongoing account ownership • Coordinate clinical and operational readiness, including staffing, training, credentialing, platform preparation, workflow documentation, communications, and go-live support • Track integration requirements, data flows, user acceptance testing, platform readiness, and issue resolution • Serve as the day-to-day implementation contact for customer and partner stakeholders • Set expectations around timelines, responsibilities, decision points, launch requirements, and communication norms • Coordinate partner-facing launch communications and engagement needs • Travel to facilitate implementation processes about 15% of the time • Maintain implementation documentation, customer records, project artifacts, and operating playbooks • Track implementation progress, adoption signals, engagement metrics, customer health indicators, and launch readiness • Maintain dashboards and reports for leadership visibility into onboarding progress, risks, decisions, and trends • Support workflow automation, CRM hygiene, and implementation tooling • Capture product, process, and support feedback and share insights with Product, Engineering, Operations, and Customer Success • Build repeatable, scalable implementation processes • Define and track implementation metrics including milestone adherence, launch readiness, implementation duration, risk trends, customer feedback, and handoff quality

🎯 Requirements

• 5+ years of experience supporting healthcare, health system, enterprise, and/or B2B customer implementations, project management, operations, and customer success • Experience partnering with integration engineers and prior exposure to athenahealth APIs, Epic FHIR endpoints, CCDs, and HL7 v2 interfaces • Working knowledge of interoperability standards: FHIR, HL7 v2, and CCDs • Proven ability to manage multi-stakeholder projects with plans, timelines, dependencies, risks, and deliverables • Strong organization, follow-through, and attention to detail; ability to manage multiple implementation workstreams • Excellent written and verbal communication skills • Experience working cross-functionally with operational, clinical, technical, sales, customer success, and product teams • Hands-on experience using AI tools such as Claude, Gemini, and Perplexity • Ability to operate in a fast-moving startup environment with ambiguity and shifting priorities • Working knowledge of CRM, project-management, documentation, or reporting tools; HubSpot experience is a plus • Sound judgment around launch readiness, escalation, customer experience, and operational risk • Tool-agnostic mindset and willingness to adapt to new tools and systems • Familiarity with software, platform, integration, user acceptance testing, or technical go-live processes • Experience coordinating clinical or operational readiness activities • Experience using Google Workspace, Asana, and Jira is preferred • Experience building implementation playbooks, customer onboarding workflows, reporting dashboards, or scalable operating processes • Bachelor’s degree in a relevant field or equivalent practical experience is preferred • Willingness to travel about 15% of the time

🏖️ Benefits

• Meaningful ownership through stock options • Competitive base compensation • Comprehensive medical, dental, and vision coverage options, with Rezilient contributing toward premiums • Complimentary access to Rezilient's clinical programs for you and your household members • 401(k) retirement plan • Flexible Paid Time Off • Dedicated Paid Sick Leave • 11 paid company holidays each year • Paid family leave • Optional ancillary benefits, including life insurance, disability coverage, and a Health Savings Account (HSA)