Field Manager – Operations

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🔥 3 hours ago

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Logo of Ricoh UK

Ricoh UK

1001 - 5000 employees

Founded 1936

🏢 Enterprise

⚡ Productivity

🔒 Cybersecurity

Enterprise • Productivity • Cloud & Infrastructure • Cybersecurity

Ricoh UK is a provider of comprehensive business solutions, specializing in the integration and optimization of technology to improve workplace efficiency and productivity. Their offerings include managed print services, cloud and infrastructure solutions, cybersecurity, digital printing, and business process management. Ricoh UK focuses on transforming digital workspaces to enhance employee experiences and promote collaboration, while also offering a wide range of office and production products, such as printers and scanners. They also operate an eCommerce platform for streamlined procurement of IT and media products, and are committed to sustainability and customer-centric innovation.

📋 Description

• This position is directly responsible for execution and management of all managed service operations for Area site locations within assigned territory. • Maintain operational strategy and contractual compliance to ensure consistency in site level performance and service excellence standards. • Initiates, organizes, and leads the charge on account expansion/renewals. • Promotes effective use of internal recruiting and selection process to attract and hire talent. • Identifies employee training and development expectations through formal competency assessments and Ricoh training offerings to achieve proficiencies. • Direct management of Managed Services employees within assigned area. • Establishes goals, clarifies roles and responsibilities and holds work group members (Internal/External) accountable. • Collaborates with other leaders, team members, and internal or external customers to implement a solution or initiative. • Conduct area account certifications to inspect service delivery standards and drive continuous improvement.

🎯 Requirements

• College degree is preferred. • Requires 5-7 years of multi-site operations management experience in a role with direct client contact in a professional business setting in facilities management or related outsourcing industry. • Requires successful completion of all Site Manager Level training (internal candidates). • Requires valid driver's license and minimum levels of auto insurance coverage per Ricoh policy

🏖️ Benefits

• Choose from a broad selection of medical, dental, life, and disability insurance options. • Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. • Augment your education with team member tuition assistance programs. • Enjoy paid vacation time and paid holidays annually • Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

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