File Transfer Operations Analyst

🕒 July 21

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

💵 $55k - $120k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 34%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BMO U.S.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🛡️ Insurance

💼 Consulting

📦 Logistics

Insurance • Consulting • Logistics

BMO U. S. is a diversified financial services company operating in the United States. It offers a broad range of financial products and services including personal and business banking, mortgage services, investments, financial planning, insurance, and wealth management. Additionally, it provides commercial loans, commercial mortgages, and other financial solutions tailored for small businesses and large enterprises. The company places a strong emphasis on customer service and offers digital and cross-border banking solutions to meet the needs of diverse clients. BMO U. S. is also involved in asset management and capital markets operations, making it a full-service financial institution.

📋 Description

• Work second shift, Monday through Friday, 4:00 PM to 12:30 AM Central Time • Monitor IBM Sterling File Gateway and associated file transfer infrastructure • Investigate and resolve file transfer failures by replaying transactions and correcting routing issues • Coordinate incident resolution with internal and external stakeholders • Partner with business units, third-party clients and vendors, and the BMO Systems Operations Center to triage incidents and restore service • Perform production and QA environment health checks at the beginning of each shift • Escalate issues to appropriate support teams and document findings and actions taken • Provide business verification and operational validation support for infrastructure changes • Communicate operational status, incidents, and shift handoff information to support personnel and management • Focus on monitoring, incident management, and service restoration • Escalate environmental changes and engineering support needs to day-shift administration and engineering teams

🎯 Requirements

• Minimum 2 years of hands-on experience administering IBM Sterling File Gateway in a production environment • Experience with secure file transfer technologies and protocols, including SFTP • Minimum 2 years Red Hat System Administrator experience • Experience with IBM Connect:Direct (NDM) file transfer concepts, configurations, and troubleshooting • Strong troubleshooting and analytical skills • Excellent customer service orientation • Strong verbal and written communication skills • Ability to remain calm and effective during high-pressure production incidents • Demonstrated sound judgment, decision-making capability, and appropriate escalation management • Self-motivated and able to work independently during off-shift hours • Detail-oriented with strong operational discipline • Ability to prioritize multiple issues simultaneously while maintaining clear communication with stakeholders

🏖️ Benefits

• Health insurance • Tuition reimbursement • Accident insurance • Life insurance • Retirement savings plans • Performance-based incentives • Discretionary bonuses • Other perks and rewards • In-depth training and coaching • Manager support • Network-building opportunities • Reasonable accommodations for individuals with disabilities