Client Success Manager, PBM

🕒 May 22

🤠 Texas – Remote

🤠 Texas – Remote

💵 $90k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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Rightway

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚕️ Healthcare Insurance

☁️ SaaS

🤝 B2B

💰 $100M Series C on 2021-03

Healthcare Insurance • SaaS • B2B

Rightway is a healthcare company focused on providing care navigation and pharmacy benefits management solutions. It specializes in helping employers and health systems lower healthcare costs and improve outcomes through personalized, proactive clinical support and transparent pharmacy benefits management. Rightway offers a human-first approach, providing real-time, one-on-one support to members to help them make better healthcare decisions and navigate the complexities of healthcare systems. The company aims to reduce healthcare costs while improving employee satisfaction with healthcare services.

📋 Description

• Own day-to-day operational management for an assigned book of PBM clients • Serve as the primary operational point of contact for all client inquiries • Co-lead and facilitate client meetings • Partner with the Implementation team during new client onboarding • Gather and manage all client requirements for the annual open enrollment cycle • Facilitate client-facing webinars, benefit fairs, and employee education sessions • Proactively identify operational trends and issues • Monitor and track all client deliverables against contractual obligations • Contribute to cross-functional initiatives focused on standardizing client operations • Support Rightway partners by interpreting plan design and resolving inquiries

🎯 Requirements

• Bachelor’s Degree Required • 5-8 years in pharmacy operations • Solid client management skills • Pharmacy benefit knowledge • Effective & creative problem-solver • Basic knowledge of common spreadsheet tools (Excel, Google Sheets) and Presentation Tools (Power Point, Google Slides)

🏖️ Benefits

• Health insurance • Flexible working arrangements