Pharmacy Technician – Specialty

🔥 13 hours ago

🐊 Florida – Remote

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💵 $22 - $23 / hour

⏰ Full Time

🟢 Junior

💊 Pharmacist

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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👻 Ghost score 3%

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Logo of Rightway

Rightway

201 - 500 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

💰 $100M Series C on 2021-03

Healthcare • Healthcare Insurance • SaaS

Rightway is a healthcare company focused on providing care navigation and pharmacy benefits management solutions. It specializes in helping employers and health systems lower healthcare costs and improve outcomes through personalized, proactive clinical support and transparent pharmacy benefits management. Rightway offers a human-first approach, providing real-time, one-on-one support to members to help them make better healthcare decisions and navigate the complexities of healthcare systems. The company aims to reduce healthcare costs while improving employee satisfaction with healthcare services.

📋 Description

• Serve as the direct member and provider contact for specialty pharmacy benefit information, prior authorization requests, and navigation support via telephone, chat, fax, email, or written correspondence • Support members enrolled in specialty management programs before medication receipt by coordinating prior authorization, prescription fulfillment, patient assistance enrollment, and billing questions • Follow up after medication receipt to ensure member satisfaction, connect members with pharmacists for clinical questions, and coordinate future refills • Answer and resolve questions from members, human resources departments, pharmacies, and providers about specialty distribution, benefit design, formulary coverage, medication costs, prior authorization criteria, claims adjudication, copay/patient assistance, and related issues • Support Specialty Clinical Pharmacists with patient and provider outreach, appointment scheduling, copay or patient assistance enrollment, medication adherence support, and administrative tasks • Help meet operating and productivity standards, including quality reviews of calls, chats, and documentation notes • Ensure regulatory and privacy standards are met • Provide support to other Clinical Operations teams, including utilization management and navigation

🎯 Requirements

• Associate’s or Bachelor’s degree preferred • 1–2 years’ experience in a pharmacy technician role within a Specialty pharmacy, PBM, pharmacy department of a health plan, or similar managed care setting • Active Certified Pharmacy Technician (CPhT) • Detail-oriented, adaptable, critical thinker, and empathetic • Ability to understand issues deeply, identify root causes, and resolve them • Desire to improve a patient’s healthcare experience and provide concierge-level service • Knowledge of pharmacy claims adjudication and benefit designs/terminology • Ability to multitask and prioritize work • Ability to work independently • Bilingual Spanish preferred

🏖️ Benefits

• Concierge-level service environment focused on improving members’ healthcare experience • Equal opportunity and inclusive workplace culture • Diverse thought, beliefs, backgrounds, and education valued

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