Supervisor, Care Team – Weekends/2nd Shift

🔥 5 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $65k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Rightway

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

💰 $100M Series C on 2021-03

Healthcare • Healthcare Insurance • SaaS

Rightway is a healthcare company focused on providing care navigation and pharmacy benefits management solutions. It specializes in helping employers and health systems lower healthcare costs and improve outcomes through personalized, proactive clinical support and transparent pharmacy benefits management. Rightway offers a human-first approach, providing real-time, one-on-one support to members to help them make better healthcare decisions and navigate the complexities of healthcare systems. The company aims to reduce healthcare costs while improving employee satisfaction with healthcare services.

📋 Description

• Provide day-to-day supervision and support for Pharmacy Technicians and Leads as their direct supervisor • Manage timecards, monitor schedules, track attendance, and oversee individual performance • Partner with Workforce Management to adjust staffing and queue assignments • Maintain service level performance and optimize team productivity • Help implement and refine Care Team workflows • Conduct structured feedback conversations and coach team members • Monitor performance metrics, identify trends, and support action plans • Participate in quality monitoring and NPS survey programs • Assist with onboarding new clients and coordinate with internal stakeholders • Monitor call or chat activity and resolve or escalate emerging issues • Maintain knowledge base materials, standard operating procedures, and training documentation • Apply understanding of PBM workflows, pharmacy claims processing, and industry terminology • Participate in management-directed special projects • Support cross-training across phone and chat • Uphold HIPAA, regulatory, and privacy compliance

🎯 Requirements

• Bachelor's degree preferred or equivalent work experience • Nationally Certified Pharmacy Technician preferred • State licensure or registration required where applicable by law • 3+ years of experience in a healthcare contact center, retail pharmacy, PBM, or pharmacy operations setting • Experience as a people leader, having previously led teams of pharmacy technicians preferred • Proven ability to coach, motivate, and support frontline team members in a high-volume, service-driven environment • Comfortable balancing team performance metrics with individual development and engagement • Strong problem-solving skills • Skilled at using data to identify trends, support team improvements, and drive operational efficiency • Excellent verbal and written communication skills • Detail-oriented, highly organized, and able to manage multiple priorities in a fast-paced setting • Familiarity with pharmacy claims, PBM systems, and HIPAA/privacy requirements preferred

🏖️ Benefits

• Bonus • Equity • Equal Opportunity Employer • Inclusive culture where differences are celebrated