Founding AI Forward Deployed Engineer

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $147.7k - $215k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 Artificial Intelligence

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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RingCentral

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1999

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

RingCentral is a leading global provider of cloud-based communications and collaboration solutions for businesses. It offers a comprehensive suite of services including voice, video, messaging, and collaboration tools that integrate seamlessly across devices to enhance communication and productivity. Over 400,000 organizations worldwide, from small businesses to Fortune 1000 companies, rely on RingCentral to connect teams, manage customer interactions, and conduct virtual events. With its robust and secure platform, RingCentral empowers businesses to stay connected and efficient, supported by AI-driven capabilities and a strong emphasis on innovation and reliability.

📋 Description

• Own end-to-end strategic customer deployments from discovery and workflow analysis through production deployment, iteration, proven ROI, and expansion • Analyze call routing, agent scripts, escalation paths, and back-office handoffs • Define deployment success criteria • Build production multi-turn voice and digital agent workflows, including prompt design, retrieval pipelines, decision logic, fallback handling, and live-agent handoff • Integrate with customer systems of record, including CRMs, EHRs, ticketing systems, Salesforce, Epic, ServiceNow, and custom APIs • Implement guardrails and compliance controls for PII, HIPAA, and PCI environments • Deploy evaluation, monitoring, and testing frameworks to continuously measure and improve agent performance • Feed field findings into product roadmap prioritization • Document integration patterns, platform gaps, and recurring requirements for Engineering • Support pre-sales through live demonstrations, architectural conversations, proof-of-concept builds, and deployment scoping alongside AEs and Sales Engineers • Turn pilot results into expansion cases • Help define the Forward-Deployed Engineering function, including deployment methodology, evaluation standards, integration patterns, hiring bar, and team structure

🎯 Requirements

• A strong engineer first; writes and ships production code in Python and/or TypeScript • Builds and debugs API integrations independently • Has owned systems running in production • 4+ years in customer-facing technical work with personal implementation ownership • Working depth with LLMs in production, including RAG, agent orchestration, and evaluation • Experience debugging agent failures • Ability to communicate with engineers, executives, and customers • Thrives with incomplete information and competing priorities • Bachelor's degree or equivalent military/work experience • Preferred: Voice/telephony depth with SIP, WebRTC, SBCs, or CCaaS/UCaaS platforms • Preferred: Enterprise-scale agentic AI deployments, voice or digital • Preferred: Industry experience in healthcare, financial services, retail, or insurance • Preferred: Familiarity with the competitive conversational AI landscape • 20–30% travel

🏖️ Benefits

• Comprehensive medical, dental, vision, disability, life insurance • Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits • Voluntary supplemental health coverage and life insurance • 401K match and ESPP • Paid time off and paid sick leave • Paid parental and pregnancy leave • Family-forming benefits (IVF, Preservation, Adoption etc.) • Emergency backup care (Child/Adult/Pets) • Employee Assistance Program (EAP) with counseling sessions available 24/7 • Free legal services that provide legal advice, document creation and estate planning • Employee bonus referral program • Student loan refinancing assistance • Employee 1:1 coaching, perks and discounts program • Eligibility for variable pay, equity, and benefits