Head of VIP

🔥 30 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

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RISK

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🎯 Recruiter

Recruitment

RISK is a company whose website content indicates a careers site and recruitment portal. The site provides cookie management and privacy information, job listings, and an employee login; the careers platform appears to be powered by Teamtailor. The visible content focuses on hiring and candidate/employee access rather than specific products or industry verticals.

📋 Description

• Drive growth across key VIP performance metrics, including NGR, retention, reactivation, churn reduction, and LTV optimization for top-tier players • Develop and implement VIP strategies for both casino and sportsbook products, including segmentation, tier structures, bonus economics, and lifecycle management • Set and achieve quarterly and annual VIP revenue targets in close collaboration with the CEO and CFO • Build, scale, and lead a distributed team of VIP managers and hosts across major regions, including CIS, LATAM, Asia, and Europe • Establish team operating standards, including KPIs, incentive schemes, coaching processes, and senior-level hiring practices • Personally manage top-tier clients through hosting, gifting, event organization, retention initiatives, and escalation handling • Make strategic decisions regarding limits, bonuses, and dispute resolution for high-value accounts • Design sportsbook-focused retention initiatives, such as odds boosts, cashback campaigns, in-play VIP experiences, and activations around major sporting events (UCL, NFL, NBA, F1, combat sports) • Build crypto-native VIP experiences, including instant payouts, multi-chain functionality, on-chain rewards, and token-gated benefits • Work cross-functionally with CRM, Product, Payments, Compliance, and Trading teams • Represent the brand at industry conferences, networking events, and exclusive private gatherings

🎯 Requirements

• 3+ years of experience in VIP or player value roles within the iGaming industry, including at least 3 years in crypto casino and/or crypto sportsbook operations • Proven track record of driving measurable VIP contribution to NGR growth • Hands-on experience building and managing distributed VIP teams of 10+ people • Strong understanding of sportsbook economics, including margin optimization, liability management, and collaboration with trading teams • Well-developed network of contacts among crypto high-rollers, affiliates, and VIP hosts • Ability to make fast-paced commercial decisions in real time • Nice to have: Experience launching VIP programs from the ground up in new markets • Experience working with affiliates generating VIP traffic • Established connections with crypto platforms, OTC desks, and VIP event organizers

🏖️ Benefits

• Children Allowance • Mental Health Support • Sport Activities • Language Courses • Automotive Services • Veterinary Services • Home Office Setup Assistance • Dental Services • Books and Stationery • Training • Massage