Service Coordinator

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Rittal North America LLC

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1982

🏢 Enterprise

🔧 Hardware

⚡ Energy

Enterprise • Hardware • Energy

Rittal North America LLC is a company that provides a wide range of industrial and IT infrastructure solutions. They specialize in enclosures, power distribution, climate control, and IT infrastructure, aiming to boost efficiency and provide robust solutions for various industries, including energy, food and beverage, retail, logistics, and automotive. Rittal also offers modular cooling distribution units suitable for AI and data centers, exemplifying their focus on sustainability and energy efficiency. Their comprehensive product portfolio is designed to enhance productivity and protect the environment, with a significant emphasis on automation and IT security solutions.

📋 Description

• Coordinate in-house and field service technicians (direct employees/sub-contractors); communicate by telephone, fax, and email to all parties throughout the process until satisfactory results have been achieved in cost effective manner • Manage specific customer projects including definition of requirements, quoting, resource requirements, deliverables and on-time completion • Schedule approved travel for technicians as needed (direct employees/sub-contractors) • Develop and/or secure estimates/quotations for installations, services and repairs as needed • Identify and evaluate the performance and competency levels of technicians and service partners • Maintain Rittal’s web-based service ticket system, SAP service module, and files as needed • Provide customers, end user and service personnel with application support and technical assistance by telephone and email with high emphasis on Climate Control products • Perform troubleshooting for customers providing most effective solution • Process warranty and non-warranty claims for parts and service • Support company sales of climate control products through customer relations • Other duties as assigned

🎯 Requirements

• HVAC certification is required and a minimum of 3 years of experience in air conditioning repair and/or service. • EPA certification for refrigerant recovery and servicing of CFC based units required. • Strong mechanical and electrical aptitude with experience using electrical testing equipment (meters etc.) to troubleshoot HVAC equipment required. • Previous field service is preferred. • Attention to details and organization skills with great follow-up skills. • Intermediate level of experience with Microsoft Office products. • SAP experience a plus.

🏖️ Benefits

• Wear safety-toed footwear, safety glasses with side shields, hearing protection and additional personal protective equipment where required.