Full-Time Virtual Medical Assistant / Patient Advocate

🔥 13 hours ago

🏄 California, New York – Remote

🏄 California – Remote 🗽 New York – Remote

💵 $28 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 6%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Ro

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏥 Healthcare

⚕️ Healthcare Insurance

Consulting • Healthcare • Healthcare Insurance

Ro is a direct-to-patient healthcare company providing high-quality, affordable healthcare without the need for insurance. Ro is the only company to seamlessly connect telehealth and in-home care, diagnostics, labs, and pharmacy services nationwide. This is enabled by Ro’s vertically integrated platform that powers a personalized, end-to-end healthcare experience from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has facilitated more than eight million digital healthcare visits in nearly every county in the United States, including 98% of primary care deserts. Ro also provides its patient-centric solutions including Workpath, its in-home care API, and Kit, its at-home diagnostic testing service, to other healthcare companies.

📋 Description

• Provide empathetic, high-touch support to patients, answer non-clinical questions, and help patients navigate their care experience • Support providers with non-clinical administrative tasks in the Care Center electronic medical record, including triaging, reassigning, and resolving patient messages • Investigate complex patient situations and collaborate with clinical, pharmacy, insurance, and operational teams • Contact pharmacies and insurance providers regarding non-clinical prescription needs, benefits verification, and prior authorizations • Partner with cross-functional teammates to balance patient needs, share knowledge, and contribute to service, quality, and operational goals • Surface recurring patient, provider, or workflow issues and provide feedback to improve patient experience and operations • Participate in pilots and initiatives improving patient support, retention opportunities, and operational efficiency • Work alongside Registered Nurses and Practitioners as a non-clinically licensed member of the healthcare team

🎯 Requirements

• 1–2 years of experience in a patient-facing administrative, healthcare, customer service, or operations role • Strong written and verbal communication skills, with the ability to communicate complex information clearly and empathetically • Strong problem-solving skills and attention to detail, with the ability to investigate issues, identify next steps, and follow through to resolution • Excellent time management and organizational skills, with the ability to work independently and manage multiple priorities in a fast-paced, asynchronous environment • Demonstrated proficiency and comfort utilizing diverse technological tools and platforms to research and resolve patient inquiries; prior experience with EHR systems is strongly preferred • Comfort working with internally-approved LLM-based message systems and critically reviewing LLM-generated content for accuracy • Comfort utilizing internally-approved AI-based tooling and prompting AI tooling • Comfort working toward defined service, productivity, and quality expectations and metrics • Experience with health insurance plans, benefits verification, and/or prior authorizations preferred • Patient-facing Medical Assistant or other relevant healthcare experience preferred • Bachelor's Degree preferred • Proficiency with Google Workspace and Slack • Adaptability and a proactive approach to working in a rapidly changing environment • Participation in a holiday work rotation • Availability for assigned 4x10 shifts, 1:00 PM–11:00 PM ET, according to business needs • Must reside in the United States; 4x10 shifts are unavailable to candidates residing in California

🏖️ Benefits

• Full medical, dental, and vision insurance + OneMedical membership • Healthcare and Dependent Care FSA • 401(k) with company match • Flexible PTO • Wellbeing stipend • Paid parental leave + Fertility benefits • Pet insurance • Student loan refinancing • Virtual resources for mindfulness, counseling, and fitness • In-person collaboration opportunities and team on-sites