Senior Coordinator, Digital

🔥 19 hours ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $22 / hour

⏰ Full Time

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Road Scholar

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1975

✈️ Travel

🏨 Hospitality

📚 Education

Travel • Hospitality • Education

Road Scholar is a not-for-profit organization that offers educational travel and lifelong-learning adventures for adults (primarily age 50+), combining guided, themed trips around the world with online lectures and community programs. Founded in 1975 as Elderhostel, it provides multi-day learning-focused travel, resources like financial aid and solo-traveler support, and curated collections of trips spanning hundreds of destinations and special-interest topics.

📋 Description

• Represent Road Scholar’s brand through thoughtful, accurate, and efficient email communication • Craft clear, empathetic written responses aligned with Road Scholar’s voice, tone, and brand standards • Provide high-touch service to promote program enrollments, resolve technical issues, and support participant satisfaction • Offer creative, personalized solutions to complex participant needs, aiming for one-interaction resolution and long-term loyalty • Verify information, use internal tools and resources, and apply knowledge of Road Scholar’s mission, offerings, and policies • Use CRM systems and email management platforms to track interactions, document cases, and ensure timely follow-up • Mentor new team members • Achieve monthly individual and team performance goals • Share ideas to improve processes, communication workflows, and participant experience • Monitor email quality and service standards through feedback, peer reviews, and self-assessment • Identify, monitor, and report website, social media, and technology-related issues • Attend ongoing training on Road Scholar products, systems, and procedures • Handle a high volume of email correspondence daily • Take inbound calls during “all hands-on deck” moments and make outbound calls when necessary • Adapt to changing priorities in a fast-paced, mission-driven environment • Collaborate with Marketing, IT, and Program Development to resolve participant concerns and support service initiatives

🎯 Requirements

• Bachelor’s degree preferred and/or comparable work experience • 2–4 years’ experience in customer service, communications, or email support; call center, travel services, nonprofit, or education-related experience is a plus • 2–4 years’ proven ability to handle high-volume, high-quality email communications • Experience with CRM systems such as Salesforce and email/ticketing platforms • Proven experience resolving customer issues through written communication • Ability to type 50–70 words per minute accurately • Ability to manage multiple responsibilities, deadlines, time-sensitive demands, and interruptions • Excellent organizational and problem-solving skills • Ability to work independently and collaboratively • Positive attitude, adaptability, and resilience • Exceptional grammar, spelling, formatting, and attention to detail • Receptive to coaching and performance feedback • Strong time management and prioritization skills • Accurate data entry skills • Willingness to learn evolving travel programs, participant needs, and internal tools/procedures • Ability to exercise sound judgment within defined guidelines • Proficiency in Microsoft Office, Salesforce, Spekit, Zoom, and other cloud-based platforms • Ability to work from home with reliable high-speed internet and direct Ethernet connectivity; Wi-Fi is not supported for work systems • Cover letter required with resume for serious consideration

🏖️ Benefits

• Medical, Dental and Vision Insurance (with a substantial employee subsidy) • 403(b) Retirement Plan with a company match of 5% after 1 year of employment • Up to 20 days of PTO annually • Paid week off at the end of December, in addition to PTO • Employee discounts on Road Scholar programs • Optional IATA membership • LinkedIn Learning access • Other professional development opportunities • Fully remote work environment