Trust & Safety Specialist

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

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Roadie

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🚗 Transport

🛍️ eCommerce

Transport • eCommerce • Logistics

Roadie is a crowdsourced delivery platform that provides local same-day delivery across the United States. As a UPS company since 2021, it offers reliable delivery solutions with a network of 200,000 drivers, enabling efficient last-mile shipping for various industries like retail, e-commerce, and healthcare. Roadie's services include handling deliveries for bulky items, returns processing, and providing delivery solutions for a wide range of industries including airline luggage, grocery, and construction supplies. Their platform supports streamlined delivery operations with real-time tracking, 24/7/365 availability, and seamless API integration, making Roadie an ideal solution for businesses looking to improve their logistics and delivery capabilities.

📋 Description

• Identify, thoroughly investigate, and resolve risk-related issues on the Roadie platform • Leverage data to identify patterns and trends in escalated incidents • Identify procedural gaps to develop efficiency and effectiveness within the team • Manage critical and high-risk situations appropriately and with a sense of urgency • Adjudicate user background screenings while adhering to geographic compliance & regulations • Adhere to legal and risk-related policies and procedures • Partner with law enforcement as needed when managing ongoing investigations • Investigate, audit, and decision on sender Gig related claims • Research industry standards and best practices to improve internal processes • Reduce company losses by assessing internal and external liabilities • Partner with the Legal team to conduct investigative research and support external user communications

🎯 Requirements

• At least 2+ years of experience in a trust & safety or risk related role • Exceptional verbal and written communication skills, with an ability to empathize and establish trust • Knack for problem solving using investigative and analytical skills • Proficiency in Salesforce or other CRM systems • Demonstrated ability to execute consistently with high attention to detail, accuracy, and adherence to detailed and complex procedural requirements • Thrive in a fast-paced and agile environment, and navigate ambiguity with ease

🏖️ Benefits

• Competitive compensation packages • 100% covered health insurance premiums for yourself • 401k with company match • Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!) • Flexible work schedule with unlimited PTO • Monthly 3-day weekends • Monthly WFH stipend • Paid sabbatical leave- tenured team members are given time to rest, relax, and explore • The technology you need to get the job done