Head of Delivery

🔥 18 hours ago

🏄 California, New York – Remote

🏄 California – Remote 🗽 New York – Remote

⏰ Full Time

🔴 Lead

👻 Ghost score 25%

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Roboflow

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📣 Marketing

🤖 Artificial Intelligence

Consulting • Marketing • Artificial Intelligence

Roboflow is a comprehensive platform designed for developers to build and deploy computer vision applications. Offering tools for image annotation, model training, and deployment, it supports a collaborative workflow optimized for speed and efficiency. With over 16,000 organizations using Roboflow, including more than half of the Fortune 100, the platform provides a streamlined process for creating datasets, training models, and integrating AI solutions across various industries.

📋 Description

• Lead and scale Roboflow’s Delivery organization, including Implementation Engineering and Forward Deployed Engineering • Build organizational structure, roles, processes, and operating cadence • Work directly with customers and teams on complex implementations and deployments • Participate in architecture discussions, deployment scoping, troubleshooting, and executive customer conversations • Create repeatable frameworks for scoping, implementation, deployment, escalation, and handoff • Partner with Sales and Solutions Architects before contracts are signed to support successful deployments • Define and measure implementation success, time-to-value, deployment health, and customer outcomes • Improve scalability through people, process, product, documentation, tooling, and automation • Hire, coach, and develop Implementation Engineers and Forward Deployed Engineers • Establish feedback loops with Product and Engineering based on customer technical problems • Partner with Sales, Solutions Architects, Support, and Partnerships throughout the customer lifecycle • Build an operating model, improve deployment consistency, accelerate production readiness, and support increasingly complex customers

🎯 Requirements

• Experience building or leading a customer-facing technical delivery, forward deployed engineering, implementation engineering, professional services, or similar organization in a technical software company • Deeply technical and comfortable working alongside engineers on complex customer problems • Hands-on leadership approach • Personal experience working with customers on complex implementations and moving proof of concepts into production systems • Ability to balance customer-specific needs with scalable product and organizational requirements • Excellent people leadership skills, including attracting, developing, and retaining highly technical, high-agency talent • Ability to operate across technical and business audiences • Strong judgment in prioritization and resource allocation • Ability to thrive while building a playbook in an evolving environment • Experience building a Delivery or Forward Deployed Engineering function from an earlier stage • Experience in developer tools, infrastructure, AI/ML, data platforms, robotics, computer vision, or another deeply technical product environment • Experience supporting deployments involving software and the physical world • Experience with enterprise customers and complex, multi-stakeholder deployments • Experience improving time-to-value or making services-heavy operations more repeatable and scalable • Experience owning the entire customer success process