Support Engineer

🕒 September 18, 2025

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Roboflow

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

Artificial Intelligence • Software • Computer Vision

Roboflow is a comprehensive platform designed for developers to build and deploy computer vision applications. Offering tools for image annotation, model training, and deployment, it supports a collaborative workflow optimized for speed and efficiency. With over 16,000 organizations using Roboflow, including more than half of the Fortune 100, the platform provides a streamlined process for creating datasets, training models, and integrating AI solutions across various industries.

📋 Description

• Act as a consultative technical advisor and proactive problem-solver for enterprise customers of Roboflow’s computer vision platform • Participate in Support’s on-call rotation and ensure technical customer issues are serviced to contractual SLA and managed to resolution • Troubleshoot cross‑stack issues spanning customer data, cloud infra, network connectivity, and model inference on diverse hardware • Create technical content: documentation, videos, knowledge base articles, and internal runbooks • Grow customer relationships through trusted technical advice and continuity across the customer journey • Collaborate with Sales, Solutions Architects & Implementation Engineers to ensure continuity across the customer journey • Coordinate with field and product teams to inform product roadmaps and strategic technical decisions • Stay current with product features and releases and be an active participant in evolving support processes, tooling, and knowledge • Identify latch-lifter opportunities to unlock deeper platform adoption and expansion

🎯 Requirements

• 5+yrs experience with Linux & Networking Fundamentals (VPN, SSH, firewalls) • Proficiency in scripting using Bash and Python • Cross-Stack Troubleshooting: diagnose issues across data input, cloud infrastructure, network connectivity, and model inference performance • Knowledge of Computer Vision & ML pipeline practices to diagnose issues across data, training, and edge deployments (e.g., Nvidia Jetson) • Participate in Support’s on-call rotation • Contextual problem solving and active listening to understand customer business context • Manage a diverse portfolio of customer accounts and prioritize based on impact and urgency • Ability to build trust and strong customer relationships under pressure • Ability to translate complex technical issues and communicate with stakeholders • Manage business-critical technical issues and coordinate between customer and internal teams • Identify upsell and platform expansion opportunities • Proactive knowledge sharing: document solutions, create runbooks, and contribute to knowledge bases • Contribute to process and tooling evolution, root cause analysis, and preventative measures • Bonus: Experience with Roboflow Stack • Bonus: Edge device & camera integration experience (webcams, Nvidia Jetson, Raspberry Pi) • Bonus: Technical consulting, Professional Services, Pre-Sales engineering, or Solutions Architecture experience • Bonus: Ability to connect technical solutions to tangible business value

🏖️ Benefits

• $4000/yr Travel Stipend to travel anywhere anytime to work alongside other Roboflowers • $350/mo Productivity stipend to spend on things that make your work environment more productive, like high-speed internet at home or a co-working space • Cover up to 100% of your health insurance costs for you and your partner or family • Equity in the company • Relocation bonus • Opportunities (team onsites in different cities) and resources to work in person with other team members • Flexible work arrangements: work from one of our Hubs, work from home, or use co-working spaces • Salaries reviewed every six months