Director of Finance – Billing Operations

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $170k - $220k / year

⏰ Full Time

🔴 Lead

💸 Financial Planning and Analysis (FP&A)

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Rockbot

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded in 2010, Rockbot empowers businesses to maximize their in-location experience through media. Offering Music, TV, and Digital Signage through an acclaimed single platform solution, Rockbot enables the world's largest companies, and thousands of SMBs, to deliver the best in-location experience, simpler.

📋 Description

• Own end-to-end billing, invoicing, collections, and payment reconciliation across all customer segments and revenue streams. • Manage billing operations for SaaS subscriptions, usage-based services, enterprise contracts, hardware, professional services, and advertising products. • Establish scalable billing policies, controls, workflows, and documentation. • Drive collections performance, cash flow optimization, and DSO improvement. • Partner with Accounting on month-end close, reconciliations, revenue reporting, and audit support. • Manage Avalara sales tax compliance and exemption processing. • Own billing support operations, identify recurring issues, and drive long-term process improvements. • Partner closely with Sales, RevOps, Finance, GTM Systems, and Engineering to refine billing processes as upstream systems mature. • Define billing triggers, operational handoffs, and data requirements that support accurate invoicing and reporting. • Identify and resolve data quality issues that create downstream billing and collections challenges. • Improve workflows supporting complex customer structures, including enterprise, government, education, multi-location, and franchise-style accounts. • Continuously evaluate opportunities to improve automation, scalability, and operational efficiency. • Configure and maintain billing workflows, invoice templates, payment terms, revenue schedules, saved searches, dashboards, and automation within NetSuite. • Design solutions for complex billing scenarios, including SaaS subscriptions, consumption and usage-based billing, hardware, professional services, enterprise PO-based contracts, multi-element arrangements, prepaid, ratable, and event-based revenue models. • Define system requirements, document solutions, and partner with technical teams on implementation. • Support integrations between Salesforce, Mulesoft, and NetSuite to ensure accurate and scalable billing operations. • Own billing and revenue reporting, including ARR, MRR, deferred revenue, collections performance, and operational KPIs. • Manage license and royalty reporting requirements for content providers and strategic partners. • Build dashboards and reporting that provide visibility into billing accuracy, collections performance, DSO, and operational health. • Deliver actionable insights that improve decision-making and support company growth.

🎯 Requirements

• 8+ years of experience in Billing Operations, Finance Operations, Revenue Operations, or Order-to-Cash functions within a B2B SaaS or technology environment. • 5+ years managing a billing, finance operations, revenue operations, or order-to-cash function. • Deep hands-on NetSuite expertise (4+ years). This role requires someone who has personally configured billing workflows, revenue schedules, automation, saved searches, dashboards, and reporting within NetSuite—not someone who has only partnered with administrators or consultants. • Demonstrated experience billing across multiple revenue streams, including SaaS subscriptions, consumption-based billing, hardware, professional services, advertising, and enterprise contracts. • Experience operating in complex billing environments supporting large customer populations, multi-location account structures, and multiple revenue models simultaneously. • Ability to define system requirements, document solutions, and partner with technical teams to implement scalable processes and workflows. • Strong working knowledge of Salesforce as the upstream source of contract and order data. • Solid understanding of ASC 606, deferred revenue, revenue schedules, and billing-to-GL reconciliation. • Strong analytical, operational, and problem-solving skills with a track record of improving processes and systems. • Excellent communication skills and the ability to influence stakeholders across Finance, Sales, RevOps, Product, and Engineering.

🏖️ Benefits

• equity • comprehensive benefits