Director of Finance – Billing Operations

🕒 June 15

🇺🇸 United States – Remote

💵 $170k - $220k / year

⏰ Full Time

🔴 Lead

💸 Financial Planning and Analysis (FP&A)

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Rockbot

WebsiteLinkedInAll Job Openings

51 - 200 employees

📱 Media

Media

Rockbot is a company founded in 2010 that empowers businesses to enhance in-location experiences through media. They provide a comprehensive platform that includes music for business, digital signage, streaming TV, and customer engagement solutions. Rockbot serves both large corporations and thousands of small to medium-sized businesses, making it simpler for them to deliver top-tier customer experiences within their physical spaces.

📋 Description

• Own end-to-end billing, invoicing, collections, and payment reconciliation across all customer segments and revenue streams. • Manage billing operations for SaaS subscriptions, usage-based services, enterprise contracts, hardware, professional services, and advertising products. • Establish scalable billing policies, controls, workflows, and documentation. • Drive collections performance, cash flow optimization, and DSO improvement. • Partner with Accounting on month-end close, reconciliations, revenue reporting, and audit support. • Manage Avalara sales tax compliance and exemption processing. • Own billing support operations, identify recurring issues, and drive long-term process improvements. • Partner closely with Sales, RevOps, Finance, GTM Systems, and Engineering to refine billing processes as upstream systems mature. • Define billing triggers, operational handoffs, and data requirements that support accurate invoicing and reporting. • Identify and resolve data quality issues that create downstream billing and collections challenges. • Improve workflows supporting complex customer structures, including enterprise, government, education, multi-location, and franchise-style accounts. • Continuously evaluate opportunities to improve automation, scalability, and operational efficiency. • Configure and maintain billing workflows, invoice templates, payment terms, revenue schedules, saved searches, dashboards, and automation within NetSuite. • Design solutions for complex billing scenarios, including SaaS subscriptions, consumption and usage-based billing, hardware, professional services, enterprise PO-based contracts, multi-element arrangements, prepaid, ratable, and event-based revenue models. • Define system requirements, document solutions, and partner with technical teams on implementation. • Support integrations between Salesforce, Mulesoft, and NetSuite to ensure accurate and scalable billing operations. • Own billing and revenue reporting, including ARR, MRR, deferred revenue, collections performance, and operational KPIs. • Manage license and royalty reporting requirements for content providers and strategic partners. • Build dashboards and reporting that provide visibility into billing accuracy, collections performance, DSO, and operational health. • Deliver actionable insights that improve decision-making and support company growth.

🎯 Requirements

• 8+ years of experience in Billing Operations, Finance Operations, Revenue Operations, or Order-to-Cash functions within a B2B SaaS or technology environment. • 5+ years managing a billing, finance operations, revenue operations, or order-to-cash function. • Deep hands-on NetSuite expertise (4+ years). This role requires someone who has personally configured billing workflows, revenue schedules, automation, saved searches, dashboards, and reporting within NetSuite—not someone who has only partnered with administrators or consultants. • Demonstrated experience billing across multiple revenue streams, including SaaS subscriptions, consumption-based billing, hardware, professional services, advertising, and enterprise contracts. • Experience operating in complex billing environments supporting large customer populations, multi-location account structures, and multiple revenue models simultaneously. • Ability to define system requirements, document solutions, and partner with technical teams to implement scalable processes and workflows. • Strong working knowledge of Salesforce as the upstream source of contract and order data. • Solid understanding of ASC 606, deferred revenue, revenue schedules, and billing-to-GL reconciliation. • Strong analytical, operational, and problem-solving skills with a track record of improving processes and systems. • Excellent communication skills and the ability to influence stakeholders across Finance, Sales, RevOps, Product, and Engineering.

🏖️ Benefits

• equity • comprehensive benefits