Manager, Payer Relations – Strategic Partnerships

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $100k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Rocket Doctor

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

🧘 Wellness

Healthcare • Wellness

Rocket Doctor is a technology-driven digital health platform and marketplace that empowers healthcare providers to break down barriers to accessing high quality, comprehensive, and affordable care, particularly for patients on Medicaid and those in rural and remote communities. The platform integrates a unique patient support system, advanced medical devices, and AI-fueled software, equipping doctors with the necessary tools to run successful, care-focused virtual practices. Since its launch, Rocket Doctor has coordinated a system of care with over 400 MDs and facilitated 250,000 visits.

📋 Description

• Serve as the primary point of contact for assigned U.S. health plan partners after contract execution • Develop and maintain relationships with payer representatives, network management, provider relations, clinical operations, and executive leadership • Establish regular payer communications, including check-ins, performance reviews, and strategic planning meetings • Understand each payer’s organizational structure, priorities, patient populations, and business objectives • Represent Rocket Doctor in payer meetings, conferences, and partnership discussions • Identify and address payer concerns and resolve operational challenges • Support payer satisfaction, contract retention, and partnership growth • Collect, analyze, and organize patient utilization and operational data for payer partnerships • Develop and maintain payer performance reports and dashboards • Prepare monthly and quarterly performance reports for payer representatives and Rocket Doctor leadership • Translate clinical and operational data into actionable insights demonstrating value to payer partners • Identify trends, care gaps, and opportunities to improve patient engagement, utilization, and healthcare access • Collaborate with internal teams to ensure data accuracy, consistency, privacy, and contractual compliance • Monitor the U.S. healthcare insurance landscape and developments in virtual care reimbursement, value-based care, and digital health • Identify opportunities to demonstrate measurable value through improved access, efficient service delivery, and innovative care models • Provide leadership with feedback on payer needs, market trends, and potential service opportunities

🎯 Requirements

• 4–7 years of experience in healthcare account management, payer relations, strategic partnerships, provider relations, or a related healthcare business development role • Previous experience working directly with U.S. health insurance plans, particularly Medicaid, Medicaid managed care organizations, Medicare, and/or healthcare organizations serving payer populations • Demonstrated ability to build and maintain professional relationships with healthcare executives, health plan representatives, and operational stakeholders • Experience managing existing client or payer accounts, with success in account retention, relationship development, and business growth • Strong understanding of the U.S. healthcare system, including commercial insurance, Medicare Advantage, Medicaid managed care, and payer-provider relationships • Experience collecting, analyzing, and presenting healthcare utilization, operational, or financial performance data • Strong proficiency with Microsoft Excel, PowerPoint, and reporting or data visualization tools • Experience preparing and delivering professional presentations, performance reports, and business reviews to external partners • Excellent written and verbal communication skills, with ability to translate complex information into clear, actionable recommendations • Strong organizational and project management skills, with ability to manage multiple payer relationships, priorities, and deadlines • Strong business acumen and ability to identify opportunities for revenue growth and partnership expansion • Organized, positive, professional, and relationship-oriented • Passion for increasing access to care for patients in need across the United States • Ability to work remotely, seek new challenges, and be self-motivated • Bachelor’s degree in Business Administration, Healthcare Administration, Public Health, Finance, or a related field is preferred • Familiarity with HEDIS, Medicare Star Ratings, and value-based care metrics • Experience with healthcare claims data, patient utilization reporting, and reimbursement analysis • Experience with CRM platforms such as Salesforce or HubSpot • Previous experience managing enterprise healthcare accounts or expanding existing payer partnerships • Experience working in a start-up or rapidly growing healthcare technology company

🏖️ Benefits

• Performance-based incentives • Company equity (shares and/or options) • Occasional travel for payer meetings, industry conferences, and company events • Reasonable accommodation

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