Trainer - Adoption Specialist, Federal Health

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rockITdata

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

Artificial Intelligence • Consulting • Technology

rockITdata is a consulting firm that specializes in providing strategic solutions and support in the areas of AI, Data & Analytics, IT Transformation, and Management Consulting. The company focuses on leveraging cloud-based and AI-driven technologies to transform customer experiences and streamline operations. Their expertise lies in serving both commercial and public sector industries, offering bespoke solutions that integrate dual-use technologies to drive business growth and enhance customer engagement. rockITdata is committed to delivering innovative solutions that empower teams and optimize customer relationships through advanced technology partnerships.

📋 Description

• Deliver instructor-led, virtual, and hands-on training sessions supporting enterprise healthcare technology implementations. • Provide end-user support during system deployments, go-live activities, and post-implementation stabilization periods. • Reinforce training curriculum, job aids, user guides, and learning materials developed by the instructional design team. • Coach end users on system functionality, workflows, and best practices to improve user confidence and technology adoption. • Monitor user readiness and adoption while gathering feedback to identify additional training needs. • Collaborate with Organizational Change Management, Communications, and Deployment teams to ensure a consistent user experience throughout implementation. • Support train-the-trainer sessions and assist customer organizations with local training efforts. • Document training activities, attendance records, user feedback, and adoption metrics. • Identify opportunities to improve training delivery, user engagement, and adoption strategies. • Serve as a trusted point of contact for end users during implementation, promoting a positive customer experience and successful organizational transition.

🎯 Requirements

• Bachelor's degree in Education, Healthcare Administration, Communications, Information Systems, Business Administration, or a related field • Three (3) years of experience delivering technical training, software training, user support, or organizational adoption activities • Experience facilitating instructor-led, virtual, or blended learning environments. • Strong presentation, communication, interpersonal, and customer service skills • Experience supporting enterprise software implementations or healthcare technology deployments is preferred • Familiarity with adult learning principles, training methodologies, and change management concepts is preferred • Experience supporting VA, VHA, DHA, or other Federal healthcare organizations, health IT, telehealth, or Federal program management is preferred • Ability to travel occasionally in support of customer training and deployment activities, if required • Ability to obtain and maintain a Level 3 Public Trust clearance.

🏖️ Benefits

• We empower our people to be themselves and encourage an entrepreneurial way of thinking • In our challenging, fast-paced environment, no day is the same • 10 Guiding Principles that define our culture • Equal opportunity employer • Commitment to non-discrimination in all employment practices and decisions • Accommodations for applicants with disabilities • Training and development for employees