Customer Experience Processor

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Root Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🚘 Automotive

💼 Consulting

🛡️ Insurance

💰 $200M Post IPO debt on 2024-11

Automotive • Consulting • Insurance

Root Inc. is an auto insurance company that uses a mobile app and smartphone sensor telematics to measure driving behavior and price policies primarily based on how safely customers drive. The company offers a "test drive" period to gather driving data, provides in-app quotes, policy management, and claims filing, and sells roadside assistance and other coverages across many U. S. states. Root targets consumer drivers (B2C) seeking usage-based insurance and emphasizes savings for safer drivers.

📋 Description

• Review and interpret state-specific policy language to approve, pay, or deny roadside assistance claims • Process lienholder additions and troubleshoot web portal or document issues • Contact agencies and carriers to process prior coverage cancellations across multiple lines of business • Triage and assign inbound faxes and mail for timely and accurate handling • Research and resolve customer or internal requests using Root’s internal tools • Serve as a subject matter expert for assigned processing functions • Understand state-specific financial documentation requirements • Communicate directly with customers via email, answering filing questions and confirming completion • Partner with claims adjusters to file required documents for customer claims • Identify and implement process improvements that enhance accuracy and efficiency while meeting business performance goals and quality standards

🎯 Requirements

• 6–12 months of experience in customer service, claims processing, or the insurance industry • Strong written and verbal communication, active listening, and problem-solving skills • Detail-oriented mindset with ability to multitask in a fast-paced environment • Patience, empathy, and professionalism when interacting with customers • Proactive and adaptable, with commitment to continuous learning • Positive attitude and ability to build rapport through clear, inclusive communication • Proficiency in Microsoft Office and Google Workspace applications • Understanding of Root’s insurance product and mobile app preferred • Must be on camera for virtual interviews

🏖️ Benefits

• Work from whatever location works best across the US • Reasonable accommodation throughout the hiring process