Research Operations Specialist II

Job not on LinkedIn

🔥 12 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Root Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🚘 Automotive

💼 Consulting

🛡️ Insurance

💰 $200M Post IPO debt on 2024-11

Automotive • Consulting • Insurance

Root Inc. is an auto insurance company that uses a mobile app and smartphone sensor telematics to measure driving behavior and price policies primarily based on how safely customers drive. The company offers a "test drive" period to gather driving data, provides in-app quotes, policy management, and claims filing, and sells roadside assistance and other coverages across many U. S. states. Root targets consumer drivers (B2C) seeking usage-based insurance and emphasizes savings for safer drivers.

📋 Description

• Facilitate research team operating rhythms, including sprint planning, daily scrums, sprint reviews, and retrospectives • Manage research intake and triage, including capturing, clarifying, routing, prioritizing, and tracking requests • Maintain visibility into active, upcoming, and backlogged research work • Provide operational oversight for always-on research programs • Monitor participation, data quality, operational issues, and follow-up needs, escalating risks or decisions when needed • Manage participant recruiting logistics, scheduling, communications, consent tracking, incentives, and participant experience • Draft and manage screeners, outreach language, scheduling communications, and participant instructions • Provide live study support, including session setup, note-taking, recording checks, observer coordination, and artifact cleanup • Oversee study closeout, including participant follow-up, incentive fulfillment, vendor wrap-up, consent records, artifacts, and documentation • Coordinate with Legal, Compliance, Security, Finance, Procurement, and other partners on research tools, vendors, privacy, consent, incentives, and participant handling • Turn individual studies into durable knowledge assets such as insight libraries, journey documentation, customer segment summaries, and recurring themes • Own and improve the research repository, including tagging, templates, naming conventions, permissions, documentation standards, and artifact hygiene • Maintain templates, playbooks, process documentation, research trackers, readout formats, and reusable research materials • Help teams find existing customer evidence before starting duplicative research

🎯 Requirements

• At least 2 years of experience supporting UX research, customer research, research operations, or a closely related function • Knowledge of modern research operations • Understanding of AI-enabled tools for research speed, consistency, note-taking, documentation, repository management, and access to customer insights • Ability to manage recruiting logistics, study schedules, participant communication, incentives, documentation, and follow-through • Understanding of high-quality customer research mechanics, including study setup, screeners, consent, participant experience, note-taking, synthesis support, documentation, and research tools • Ability to organize, package, and distribute research insights • Ability to improve repeatability and process navigation pragmatically • Comfort working in a growing practice where systems are still forming • Must be able to participate in virtual interviews on camera

🏖️ Benefits

• Eligible for competitive bonus • Equity offering • Work from whatever location works best across the US • Reasonable accommodation throughout the hiring process