Total Loss Adjuster

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Root Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

💸 Finance

👥 B2C

💰 $200M Post IPO debt on 2024-11

Finance • B2C

Root Inc. is an auto insurance company that uses a mobile app and smartphone sensor telematics to measure driving behavior and price policies primarily based on how safely customers drive. The company offers a "test drive" period to gather driving data, provides in-app quotes, policy management, and claims filing, and sells roadside assistance and other coverages across many U. S. states. Root targets consumer drivers (B2C) seeking usage-based insurance and emphasizes savings for safer drivers.

📋 Description

• Delivers an industry-leading claim experience for all policyholders and claimants • Negotiates and settles total loss situations with policyholders and claimants • Prepares salvage vehicles for auction and oversees the end-to-end salvage process • Consistently makes prompt and courteous contact with every claim customer • Maintains and updates a diary/schedule for each claim in the adjuster’s pending • Responds to claim correspondence in a timely fashion with very high quality • Provides input for continuous development of claims guidelines and best practices • Recommends potential product developments and process improvements • Interacts and communicates effectively with customers, peers, vendors and managers • Engages in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications.

🎯 Requirements

• Successful experience handling insurance claims, coordinating rental extensions. • Experience related specifically to the settling of auto total loss claims preferred. • Currently licensed in home state if state required is preferred • Ability to obtain and maintain insurance licenses in several states (including Texas) within three months • Ability to learn quickly and be adaptable • High sense of professionalism while remaining empathetic • Familiarity with claims best practices required • Curious in nature • Great attention to detail • Coachable and committed to professional growth • Ability to approach problems with an open mind.