Commercial Casualty Litigation Adjuster

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Logo of AAA

AAA

5001 - 10000 employees

Founded 1902

🚗 Transport

👥 B2C

Transport • B2C • Travel

AAA is a federation of affiliated automobile clubs, offering various travel-related services and products primarily for its members. It provides emergency roadside assistance, travel planning tools, and member discounts both domestically and internationally. Each club operates independently within its own geographical area, serving its local members while adhering to AAA's overarching standards. AAA also sells travel products like maps and guides, offering resources to assist with international travel. The organization facilitates a network where membership benefits, such as global discounts and emergency services, are extended to international members traveling in the United States and vice versa.

📋 Description

• Assigned as owning adjuster when injury exposure is identified • Handles complex 1st and 3rd party auto liability cases involving injury, including complexity litigated cases with defense attorney involvement • May handle 1st party medical payment and PIP claims • Responsible for managing, investigating, and negotiating claims, including collaborating with defense counsel to identify strategy for negotiations • Provides input as the face of the organization via phone or in attendance on video or in-person at mediations and settlement conferences for litigation claims • Interacts directly with defense counsel providing direction, authority for resolution and ensures appropriate outcome in balancing defense costs and indemnity on litigation claims • Making coverage determinations and advising customers as to proper course of action related to coverage issues • Conducting investigative work of a complex nature (interviewing witnesses; obtaining and analyzing evidence, including medical records; deciding whether an independent medical examination is warranted; etc.) • Direct defense counsel in non-litigated or litigated claims • May require appearing at and representing the insureds at arbitrations and trials • May require testimony in a deposition setting • Evaluate defense counsel fees and cost for reasonableness and resolve • Evaluating potential for subrogation and initiating initial notice of subrogation request • Making final decisions to settle within settlement authority, without supervisory approval, and developing negotiating strategies • Presenting cases in Committee setting when seeking above settlement authority level; thereafter, independently negotiating and settling the claim • Will develop and present executive summaries on individual claims to external clients and internal executives in a virtual setting to gain alignment with client on next steps, and settlements • Handles most commercial product types including but not limited to auto, fleet, last mile delivery, and trucking • Will handle claims in most geographic venues • Handles claims involving any vehicle types that may include, but is not limited to auto, motorcycles, scooters, recreational vehicles, trucks, and remote-controlled delivery vehicles • Understands and handles claims in line with any applicable insurance program agreements, claim service level agreements • Plays a direct role in the development of other adjusters through mentorship, training, and coaching

🎯 Requirements

• 6+ years of claims experience • 3+ years of experience in a Casualty claims role within P&C insurance industry • Minimum of 1 year in a Sr. Casualty role or equivalent Complex Casualty / Litigation experience • BA/BS in business, insurance or related area, or equivalent combination of education and experience • Must hold an Adjuster license for all applicable states or obtain license(s) within 90 days of filling position as a condition of employment

🏖️ Benefits

• Annual bonus eligibility • 401(k) with a company match • Flexible workplace • Professional development opportunities • Paid time off

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