Rosecrance Behavioral Health
1001 - 5000 employees
Founded 1916
🧘 Wellness
🤝 Non-profit
Wellness • Non-profit
Rosecrance Behavioral Health is a mission-driven behavioral health provider offering comprehensive, outcomes-based treatment for mental health conditions and substance use disorders. With more than 100 years of experience and 60+ physical and virtual locations across the upper Midwest, Rosecrance delivers residential, outpatient, partial hospitalization, intensive outpatient, detox, medication-assisted treatment (including SPRAVATO and TMS), sober living, and family-centered services. The organization operates a foundation that provides charity care, offers community and professional education through Rosecrance Learning, and emphasizes individualized, evidence-informed care to help clients and families achieve lasting recovery.
Care Navigator
🔥 1 hour ago
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Rosecrance Behavioral Health
1001 - 5000 employees
Founded 1916
🧘 Wellness
🤝 Non-profit
Wellness • Non-profit
Rosecrance Behavioral Health is a mission-driven behavioral health provider offering comprehensive, outcomes-based treatment for mental health conditions and substance use disorders. With more than 100 years of experience and 60+ physical and virtual locations across the upper Midwest, Rosecrance delivers residential, outpatient, partial hospitalization, intensive outpatient, detox, medication-assisted treatment (including SPRAVATO and TMS), sober living, and family-centered services. The organization operates a foundation that provides charity care, offers community and professional education through Rosecrance Learning, and emphasizes individualized, evidence-informed care to help clients and families achieve lasting recovery.
📋 Description
• Connect potential clients to the correct Rosecrance services and resources • Answer all incoming calls from the main line, greet callers, obtain and provide information through a set of predetermined questions, transfer calls to appropriate parties and/or take messages • Open new client inquiries in Avatar, and connect with proper Access department or front desk • Handled incoming faxes through opening inquiries, scanning in and distributing to proper staff or department • Work with access team to ensure calls for service are answered in a timely and professional manner • Serve as a member of the team, and participate in all team meetings, duties and activities as assigned • Perform all responsibilities in compliance with the mission, vision, values, and expectations of Rosecrance • Demonstrates strong customer service skills that incorporate the 5 tenets of the Rosecrance Way into daily practices and interactions with all stakeholders
🎯 Requirements
• High school diploma or GED or an equivalent combination of education, training and experience • Minimum of one year of previous switchboard experience or an equivalent combination of education, training and experience • General Customer Service and switchboard experience preferred • Working knowledge of addiction treatment preferred
🏖️ Benefits
• Medical, dental, and vision insurance (multiple plan options to meet your needs) • 401(k) with employer match & discretionary contribution • Group Life Insurance, LTD and AD&D • Tuition assistance & licensure/certification reimbursement • Paid Time Off, sick time, bereavement leave • Referral program earning up to $1,000 per hire! • Wellness program, including an on-site gym at select facilities • Discounts at participating retailers • Daily pay available through UKG Wallet for financial flexibility
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