Client Service Professional

🔥 1 hour ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $39.1k - $54.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

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RR Donnelley

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

RR Donnelley is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

📋 Description

• Provide post-sales customer contact for inbound fulfillment of print, print-related services, and kitting orders • Execute print, kitting, and distribution orders received through online systems or direct customer contact • Serve as lead service professional in client meetings and business reviews when needed • Support sales and customers by responding to inquiries and requests • Handle customer concerns, dispute management, and invoice reconciliation • Provide proof of delivery and order status • Gather job requirements and translate them into manufacturing, kitting, shipping, and postal instructions • Create process documentation, workflows, and job aids • Suggest workflow and process improvements • Review work for accuracy before production • Process orders and change notices, delivery commitments, and special freight quotes in related systems • Perform pricing and generate quotes • Verify composition or perform copy preparation • Maintain client inventory items and produce and analyze reports • Coordinate work-in-process corrections and changes • Train and mentor client care staff when needed • Lead corrective-action investigations and recommend improvements • Enter data, set up new items, and manage current inventories • Act as a communication link between external customers and internal departments • Participate in special projects and perform related duties

🎯 Requirements

• High school diploma or equivalent • 3+ years of relevant administrative/operational support experience in manufacturing operations or an office environment directly related to the job duties • Additional education or certification may be possessed • Excellent knowledge of relevant functional areas or good knowledge of a professional field • Ability to apply applicable policies, procedures, regulations, and program objectives • Advanced knowledge of computers and software such as MS Office or Mac word processing and spreadsheets • Excellent oral and written communication skills • Strong organizational skills and ability to manage deadlines, prioritize workload, and adjust to business needs • Ability to work weekends and holidays • Ability to oversee junior staff work and review or audit work for accuracy when needed • Successful completion of pre-employment background and drug screening

🏖️ Benefits

• Medical, dental, and vision coverage • Paid time off • Disability insurance • 401(k) with match • Life insurance • Voluntary supplemental insurance coverages • Tuition assistance • Maternity leave • Adoption assistance • Employer/partner discounts • Potential bonus, commission, or incentive program depending on the role