Manager – Production Support, Implementation

🔥 20 hours ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $100k - $171.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🍿 Producer

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RR Donnelley

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

RR Donnelley is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

📋 Description

• Manage, mentor, and allocate resources for a team of Business Analysts • Drive team development, set performance standards, and balance workloads across projects • Lead end-to-end requirements gathering for new client onboardings • Serve as the bridge between external clients, business stakeholders, and technical delivery teams • Facilitate discovery sessions to define functional requirements and establish clear scope boundaries • Identify and mitigate implementation risks • Establish standardized business analysis documentation frameworks • Oversee User Acceptance Testing (UAT) • Ensure high-quality delivery across all client projects • Partner with cross-functional leadership to refine onboarding workflows, improve operational efficiency, and elevate service quality

🎯 Requirements

• 6 years relevant experience in business analysis, client implementations, or consulting • 3 years experience in a formal or informal leadership capacity (e.g., team lead, manager, or senior mentor) • Strong expertise in requirements gathering, process mapping, User Acceptance Testing (UAT), and client relationship management • Leadership and coaching abilities to manage, mentor, and allocate resources across multiple projects • Problem-solving and critical thinking skills to evaluate complex workflows and mitigate implementation risks • Exceptional communication and stakeholder management skills capable of bridging technical and non-technical teams • Ability to establish standardized business analysis methodologies and quality assurance standards • Successful completion of a pre-employment background and drug screen

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Disability insurance • 401(k) with company match • Life insurance • Other voluntary supplemental insurance coverages • Parental leave • Adoption assistance • Tuition assistance • Employer/partner discounts • Bonus, commission or incentive program participation may be included depending on the role • Equal Opportunity Employer, including disability/veterans

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