Senior eBilling Analyst

🔥 3 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $25 - $36 / hour

⏰ Full Time

🟠 Senior

📊 Billing Specialist

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RR Donnelley

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

RR Donnelley is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

📋 Description

• The Senior Billing Analyst is a key resource for the client’s billing team and will be responsible for all aspects of client billing including bill preparation, daily process administration, research and analysis, troubleshooting, problem resolution, reporting and any special assignments. • Work directly with the client’s E-billing Manager on any ad-hoc e-bill related management/client requests. • Responsible for the timely submission of electronic invoices and accruals to clients on monthly basis, overseeing the transition of clients to e-billing, and providing follow-up support to attorneys and clients in all aspects related to electronic billing. • Handle heavy volume of highly complex e-submission assignments for key corporate clients; ensure all client guidelines, internal protocol, and firm's guidelines are followed during submission process. • Act as liaison between billing attorney/secretarial staff, and clients' staff assigned to electronic billing by providing expert level subject matter support. • Liaise with billing attorney/secretary, and client representatives in the resubmission of invoices; ensure corrective action is in place for future submissions. • Populate, maintain, and update data for assigned clients in the billing system and clients' external web applications; ensure all relevant information is updated and correlated in the firm's billing system. • Execute accruals, budgets, and information and data requests. • Work collaboratively with department's supervisor to support e-billing systems by adding/removing user accounts, resetting passwords, assigning proper security levels, entering budgets, status reports, and matter profiles in various sub-systems. • Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and rejected invoices. • Provide exemplary support to client partners and Williams Lea supervisors and managers, keeping them fully apprised of statuses and action plans on key issues and problems. • Train new Billing Analysts/Associates. • Provide workflow guidance to more junior team members. • Serve as value-added subject matter expert and support resource for billing staff. • Ensure the team is current on relevant billing topics and activity. • Collaborate with other financial colleagues to resolve issues and ensure optimal execution of departmental responsibilities. • Communicate issues and resolutions timely, effectively, and professionally. • Serve as back up to fellow team members, as appropriate. • Proactively recommend process and procedural enhancements including but not limited to documenting processes and improvements. • Assists with updating documentation relating to billing arrangements and processes. • Interact with clients in person, over the phone or electronically with care and professionalism. • Complete special projects as assigned.

🎯 Requirements

• Associate’s or bachelor’s degree preferred with concentration in Business, Accounting, or Finance. • Minimum four years of e-billing experience in a law firm or professional organization required. • Hands on familiarity with multiple e-billing vendor systems and outside counsel guidelines. • Must be a team player with strong interpersonal skills. • Superior customer service and a demonstrated ability to work in challenging and dynamic environment. • Self-directed with a strong work ethic; capable of working independently with limited supervision. • Ability to work outside of established business hours and adjust personal schedule to meet deadlines is required. • Excellent organizational and time-management skills. • Demonstrated proficiency with Microsoft Office products, MS Excel, including advanced features such as pivot tables, graphs, formulas, macros. • Experience working with client Document Management Systems (DMS). • Ability to create spreadsheets, manipulate data and generate reports. • Detail oriented with excellent organizational and time-management skills. • Excellent verbal and written communication skills with ability to effectively present results to senior management. • Ability to perform well in cross-functional environment and to interface effectively and successfully with senior management, vendors, and client staff. • Ability to professionally handle matters of a sensitive nature with confidentiality. • Experience with Aderant or Elite/Elite 3E and/or business intelligence products strongly preferred. • Ability to work overtime as needed during peak or critical periods.

🏖️ Benefits

• medical, dental, and vision coverage • paid time off • disability insurance • 401(k) with company match • life insurance and other voluntary supplemental insurance coverages • parental leave • adoption assistance • tuition assistance • employer/partner discounts