Customer Account Administrator

Job not on LinkedIn

🔥 0 minutes ago

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

💵 $86.8k - $165.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥️ Administration

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

RTX

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2020

🚀 Aerospace

Aerospace • Defense • Sustainability

RTX is a globally recognized aerospace and defense company dedicated to transformative technologies and era-defining innovation. It operates through various businesses, including Collins Aerospace, Pratt & Whitney, and Raytheon, with a focus on sustainable, connected flight and smarter defense systems. RTX is committed to diversity, equity, and inclusion across the company and aims to solve the world’s most complex problems with cutting-edge technology and talent. Additionally, RTX is involved in significant projects like upgrading the F135 Engine Core and developing missile-defense systems. The company emphasizes corporate responsibility and sustainable practices.

📋 Description

• Responsible for the full life cycle of customer purchase orders. (receive, review, approve, process, follow-up, invoice, complete file) • Identify and assess customers’ needs to achieve satisfaction • Build sustainable relationships and trust with customer contacts through open and interactive communication • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution • Manage large amounts of incoming phone calls and emails from internal and external customers • Ability to analyze contractual documents, pricing, lead times and incentive tracking of all assigned Customer Contracts • Provides liaison between customer and company personnel with regard to contract commitments, modifications and revisions • Makes special studies, investigations and analyses and prepares related reports • Daily interaction with Sales, Supply Chain/Logistics, Production and India counterparts • Will require occasional evening or early morning calls to align and coordinate with international customers • Performs other related duties as required

🎯 Requirements

• Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience • Proven customer support experience or experience as a Client Service Representative • Proficient in MS Office products (Word, Excel, PowerPoint, Project, etc.) • SAP knowledge and experience is required • Aerospace industry experience, preferred • Project Management experience working in cross functional teams, preferred

🏖️ Benefits

• Medical, dental, and vision insurance • Three weeks of vacation for newly hired employees • Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option • Tuition reimbursement program • Student Loan Repayment Program • Life insurance and disability coverage • Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection • Birth, adoption, parental leave benefits • Ovia Health, fertility, and family planning • Adoption Assistance • Autism Benefit • Employee Assistance Plan, including up to 10 free counseling sessions • Healthy You Incentives, wellness rewards program • Doctor on Demand, virtual doctor visits • Bright Horizons, child and elder care services • Teladoc Medical Experts, second opinion program • And more!