ServiceNow Business Analyst

🔥 0 minutes ago

🌲 Oregon – Remote

🌲 Oregon – Remote

💵 $86.8k - $165.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

👻 Ghost score 0%

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RTX

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🏭 Manufacturing

💼 Consulting

📦 Logistics

Manufacturing • Consulting • Logistics

RTX is a globally recognized aerospace and defense company dedicated to transformative technologies and era-defining innovation. It operates through various businesses, including Collins Aerospace, Pratt & Whitney, and Raytheon, with a focus on sustainable, connected flight and smarter defense systems. RTX is committed to diversity, equity, and inclusion across the company and aims to solve the world’s most complex problems with cutting-edge technology and talent. Additionally, RTX is involved in significant projects like upgrading the F135 Engine Core and developing missile-defense systems. The company emphasizes corporate responsibility and sustainable practices.

📋 Description

• Partner with stakeholders to gather and define requirements aligned with ITSM objectives • Create detailed user stories and acceptance criteria reflecting business needs and technical considerations • Ask probing questions to ensure requirements are complete, feasible, and aligned with platform capabilities • Develop test scripts, validate story completion, and support defect analysis and reporting • Collaborate with architects and developers to align with ServiceNow design standards and best practices • Maintain a holistic understanding of business workflows and ServiceNow ITSM module behavior • Create knowledge articles and documentation for technical and business audiences • Support ongoing platform enhancements and continuous improvement efforts

🎯 Requirements

• Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and a minimum of 5 years of prior relevant experience unless prohibited by local laws/regulations • 4+ years of experience as a Business Analyst, including at least 2 years of direct experience supporting or working with the ServiceNow platform • Strong understanding of ServiceNow ITSM processes and platform best practices • Hands-on experience with Incident, Problem, and Change Management modules • Ability to collaborate with SMEs, business stakeholders, developers, and internal customers to gather requirements and define functional specifications • Ability to translate business needs into technical solutions • Excellent analytical, critical-thinking, and problem-solving abilities • Proficiency in Microsoft Excel and Visio • Strong communication and interpersonal skills • Familiarity with Agile methodologies, backlog refinement, and testing activities • Working knowledge of ServiceNow SLAs, Notifications, Reporting/Dashboards, and basic CMDB relationships preferred • IIBA certification or equivalent preferred • ITIL and/or BPM certification preferred • ServiceNow ITSM, NowAssist, CSA certification or equivalent preferred • Must be authorized to work in the U.S. without company immigration sponsorship now or in the future • Must not require export authorization for this role

🏖️ Benefits

• Healthcare, wellness, retirement and work/life benefits • Parental (including paternal) leave • Flexible work schedules • Achievement awards • Educational assistance • Child/adult backup care • Medical, dental, vision, life insurance • Short-term disability and long-term disability • 401(k) match • Flexible spending accounts • Employee assistance program • Employee Scholar Program • Paid time off and holidays • Annual short-term and/or long-term incentive compensation programs may be available

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