Member Services Supervisor

Job not on LinkedIn

🕒 July 30

🏈 Alabama, Florida, +11 more states – Remote

🏈 Alabama – Remote 🐊 Florida – Remote 🌾 Iowa – Remote 🐎 Kentucky – Remote 🗻 New Hampshire – Remote 🌲 North Carolina – Remote 🌪️ Oklahoma – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $62k - $68k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 38%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Rue La La

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2008

📣 Marketing

📦 Logistics

🛍️ eCommerce

💰 $22M Series A on 2012-01

Marketing • Logistics • eCommerce

Rue La La is an online retailer offering curated, limited-time sales on premium brands, including clothing, shoes, accessories, beauty products, home goods, and more. The platform operates as a members-only shopping site, allowing users to discover exclusive deals on a wide range of products from luxury and designer brands. Members can enjoy discounts of up to 70% off on various categories, making it a popular destination for bargain hunters and fashion enthusiasts alike.

📋 Description

• Build customized, behavior-based coaching plans using Associate KPI data and real-time interaction observations • Provide frequent, actionable feedback and hands-on coaching to improve Member Experience and productivity • Maintain accurate timecards and performance management documentation • Lead virtual team huddles and 1:1 meetings • Serve as the final escalation point for Members needing additional support • Resolve member concerns while modeling exceptional service and creating learning opportunities • Identify trends, gaps, and opportunities from frontline insights • Participate in and sometimes lead pilots, process improvements, workflow changes, and new initiative rollouts • Support adoption and change management within the team • Lead and collaborate within a remote contact center operation

🎯 Requirements

• High School Diploma or equivalent • 3-5 years of experience in a Member Contact Center environment • At least 2 years in a supervisory role • E-commerce or luxury retail experience is a major plus • Proficient in relevant computer applications • Able to navigate multiple systems simultaneously • Must be willing to work any shift Monday through Sunday, 9am-9pm EST • Currently authorized to work in the United States on a full-time basis • Position is not eligible for visa sponsorship now or in the future

🏖️ Benefits

• Comprehensive health, dental, and vision insurance effective on the date of hire • Paid Time Off (PTO) • Remote work option • Supportive, inclusive culture encouraging innovation, safety, and creative risk-taking • Annual paid volunteer opportunities • Regular DEI celebrations • Potential eligibility for bonus/commission • Potential eligibility for stock options • Basic life insurance may be included depending on role eligibility • Associate discount • Equal pay for equal work

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