Billing Support Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $51k - $57k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📊 Billing Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Rula

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2019

💼 Consulting

🛡️ Insurance

🏥 Healthcare

💰 Series C - Rula on 2024-07

Consulting • Insurance • Healthcare

Rula is a mental health care platform that connects patients with licensed therapists and psychiatric providers across the United States, offering online and in-person therapy, psychiatry, and medication management. The platform works with over 120 insurance plans nationwide (including Medicare, Medicaid, and many major commercial carriers), verifies coverage, provides cost estimates, and offers in-network pricing (average $15 per session with insurance) and cash rates for self-pay. Rula supports 90+ conditions (anxiety, depression, PTSD, ADHD, OCD, bipolar disorder, etc. ), provides tools for scheduling and managing appointments, and offers resources like tests/quizzes and a provider directory spanning all 50 states. It serves patients directly and partners with employers, health plans, and health systems, and emphasizes clinical standards, provider reviews, and ongoing professional development.

📋 Description

• Manage assigned payers on the Revenue Cycle Management team • Investigate claim denials • Navigate evolving payer requirements • Prioritize and accurately resolve complex claims • Partner with cross-functional teams to analyze operational and denial trends • Identify opportunities to optimize workflows and claim outcomes • Use technical expertise, critical thinking, collaboration, and data-driven insights to improve revenue cycle efficiency • Provide guidance to offshore team members on payer-specific workflows, claim resolution strategies, and operational processes • Assist with onboarding • Answer workflow questions • Share best practices and support continuous learning within the pod

🎯 Requirements

• 2+ years experience in a healthcare billing, insurance, patient relations, or medical claims role • Comprehensive understanding of insurance policies, claim processing, appeals, and recoupment procedures • Comprehensive knowledge of Denial Language and Carrier CARC Codes • Expert understanding of The Life Cycle of a Claim • Critical thinking skills for evaluating complex cases, identifying solutions, and making informed decisions • Basic to intermediate Excel experience, including data formatting, formulas, basic charts, and pivot tables • Previous mental health or behavioral health billing and collections experience (preferred) • Proficiency with electronic health record (EHR) systems and billing software, such as AdvancedMD (preferred) • Ability to multitask, prioritize workloads, and meet tight deadlines in a fast-paced environment (preferred) • Organizational skills for managing multiple cases, correspondence, and documentation with meticulous attention to detail (preferred) • 1+ years of experience partnering with and or leading offshore teams (preferred) • Must be based in the United States; currently not hiring in Hawaii

🏖️ Benefits

• 100% remote work environment • Attractive pay and benefits • Comprehensive health benefits: medical, dental, vision, life, disability, and FSA/HSA • 401(k) plan access • Generous time-off policies, including 2 company-wide shutdown weeks each year for self-care (for most employees) • Paid parental leave for all parents, including birthing, non-birthing, adopting, and fostering • Employee Assistance Program (EAP) • Quarterly department stipend for team-building activities or in-person gatherings • Community and employee resource groups • New hire home office stipend • $50 monthly stipend to help cover internet or cell phone expenses • Year-round wellness initiatives • $50/month wellness stipend • Equity