HR Contact Center Representative

🔥 0 minutes ago

🏄 California, Florida, +1 more states – Remote

🏄 California – Remote 🐊 Florida – Remote ❄️ Minnesota – Remote

💵 $18 - $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

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Ryder System, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1933

🚘 Automotive

💼 Consulting

🏥 Healthcare

Automotive • Consulting • Healthcare

Ryder System, Inc. is a leading provider of supply chain, transportation, and fleet management solutions in North America. The company offers an extensive range of services, including logistics, e-commerce fulfillment, last-mile delivery, leasing and maintenance of commercial vehicles, and used truck sales. With a focus on optimizing supply chains and enhancing operational efficiencies, Ryder combines technology and data analytics to provide customized solutions for various industries such as automotive, consumer packaged goods, and healthcare. Ryder is committed to providing a seamless end-to-end experience for its customers, from warehousing and distribution to transportation and delivery.

📋 Description

• Serve as the primary point of contact to triage and resolve employee inquiries and concerns • Handle daily inbound calls and chats to determine the exact nature of employee concerns • Escalate questions and concerns to Functional Specialists when unable to resolve them • Generate solutions for the online knowledge base • Resolve employee inquiries and issues using contact center procedures, policy manuals, the knowledge management system, and reference materials • Document all employee inquiries and issues in the contact center case management application, such as ServiceNow • Forward inquiries to Functional Specialists when specific, in-depth functional knowledge is required • Notify appropriate team members when knowledgebase updates are needed • Identify unusual calling events or frequent employee issues and suggest process, procedure, and/or training improvements with the Contact Center Supervisor or Operations Manager • Suggest methods to update, simplify, or enhance processes, procedures, and technologies • Participate in special projects as needed • Perform other duties as assigned

🎯 Requirements

• H.S. Diploma/GED, Required • Associate's Degree or equivalent level of Bachelor's education in HR or related field, Preferred • 1 year or more in case management systems such as ServiceNow or Salesforce, Preferred • 1 year or more in HR, call center, or related field, Preferred • Strong verbal and written communication skills • Ability to present ideas and information clearly and concisely to customers • Ability to adapt communication style to different customer groups • Ability to understand customers’ concerns and opinions • Ability to listen effectively to customer concerns and issues and provide applicable solutions • Ability to foster open dialogue and information sharing within the team • Ability to work 10:30 a.m. to 7:00 p.m. CST • Bilingual Spanish preferred

🏖️ Benefits

• Medical, prescription, dental, vision, life insurance and disability insurance options • Paid time off for vacation, illness, bereavement, family and parental leave • Tax-advantaged 401(k) retirement savings plan • Annual bonus, commission, and/or long-term incentive plan may be available depending on position level/type • Room to grow • Voice that’s heard • Respectful, collaborative culture • Industry-leading technology