Medical Contact Center Associate I

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Fortrea

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🧬 Biotechnology

💊 Pharmaceuticals

Healthcare • Biotechnology • Pharmaceuticals

Fortrea is a global clinical research organization (CRO) specializing in providing comprehensive clinical development services to biopharma and MedTech companies. With over 30 years of experience, Fortrea offers a range of services including clinical pharmacology, phase I-IV study management, regulatory strategy, market access, and more. They focus on advancing healthcare innovation by integrating data and scientific expertise to deliver tailored solutions that enable faster decision-making and improve patient outcomes, especially in the realm of cell and gene therapy programs, as well as various therapeutic areas like oncology, cardiovascular, and infectious diseases.

📋 Description

• Respond to medical information queries, product quality complaints, and general queries by telephone, email, fax, and other channels • Receive, record, and report Adverse Drug Reactions within regulatory and internal WI/SOP timelines • Execute drug safety data management processes, including call intake, call dialogue documentation, peer review, and case follow-up • Track information and metrics, perform ongoing quality control of defined process steps, support training, and reconcile data from multiple sources • Assume responsibility for the quality of processed data • Perform other duties as needed or assigned

🎯 Requirements

• Bachelor’s or Master’s in Pharmacy, Life Science, Medical Science, or a related area plus 1–2 years of safety experience • BS/BA plus 1–2 years of safety experience • MA/MS/PharmD plus 1–2 years of safety experience • Associate degree plus 3–4 years of relevant experience, or 2 years of safety experience • Non-degree plus 4–5 years of relevant experience, or 2 years of safety experience • Relevant and equivalent experience may be considered in lieu of educational requirements • Safety experience processing AE/SAE reports, generating narratives and queries, working within safety databases, and handling regulatory submissions • Good written and verbal communication skills • Ability to manage inbound and outbound calls • Ability to analyze and synthesize medical information • Understanding of regulatory requirements, pharmacovigilance practices, and ICH GCP guidelines • Technical proficiency with Microsoft Office Suite • High accuracy and attention to detail • Ability to work independently with moderate supervision • Applicants must be legally entitled to work in the US without employer-sponsored work permits • Availability between 8 a.m. and 8 p.m. required • Regular and consistent attendance • Varied hours may be required

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Short-term disability (STD) • Long-term disability (LTD) • 401(K) • Paid time off (PTO) or flexible time off (FTO)